Acer Aspire V5 - 471 multigesture touchpad not working on Windows 8

iswanto
iswanto Member Posts: 1 New User

I recently bought Acer Aspire V5 - 471 model with no OS on it so I bought Windows 8 separately. The installation was successful but then I figured out that multigesture touchpad is not working. I installed the Synaptic driver that I downloaded from http://www.acer.co.id/ac/en/ID/content/drivers  but still not working. Is there anything I can do to fix this?

 

Thanks in advance.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm not aware of any Acer regions shipping the system without an operating system.

     

    I would suggest ordering recovery media for the system so you can restore it to factory defaults.

     

    Please visit our Acer Store and click on eRecovery.
    http://store.acer.com/

     

    How do I restore my computer using the eRecovery Management program?

     

    How do I restore my computer using the eRecovery Management program outside of Windows?

     

    Create a Acer Factory Default Backup in Windows 8

     

    Using Acer Recovery Management to Refresh Windows 8

     

    Using Acer Recovery Management to Restore Windows 8

  • Silver_Streak
    Silver_Streak Member Posts: 11 New User

    After many months of my Touch Pad not scrolling etc, since I upgraded to Windows 8 from Windows 7, I seen this post somewhere (not on here) and they had the same problem.

    I had tried the latest ELANTECH drivers, which is the one suggested for an upgraded Notebook (Aspire V5 571G), but the person in the post said don't use the Elantech driver, use the Synaptics driver (16.0.2.0) which is actually a Windows 7 driver and now it is perfect!!! I can now scroll and pinch zoom etc, everything I want from the touchpad.

  • TechBullUSA
    TechBullUSA Member Posts: 2 New User

    Hello, i found the solution to the problem that happend to me and did the steps below.

     

    Reinstall the touchpad by clicking on start, all programs, acer, acer recovery management, restore, reinstall drivers and applications, contents and look for touchpad driver and reinstall by clicking on the green arrow on the right handside. If that doesnt work, download and install the latest touchpad driver from: http://www.synaptics.com/resources/drivers

     

    Checkout the easy 1 minute tutorial i made: http://www.youtube.com/watch?v=jeujNoMH3D8

     

    Regards,TechBullUSA

  • Silver_Streak
    Silver_Streak Member Posts: 11 New User

    Hi, when I first started to read your fix for the problem, where you said, "Click on Start, then All Programs" etc, I thought, he hasn't got Windows 8?? As you ouuld know hasn't got a Start button etc. lol. But checking out your excellent little video, I see you definately have Windows 8.

    With my fix in the post above yours my touchpad now works a treat, doing what I did, but maybe I could use your techneque of reloading drivers to fix the annoying problem I have, with not being able to open my CD/DVD drawer by pressing the little button. Now, since I have upgraded from Windows 7 to 8, I have to go to "My Computer", right click the DVD RW Drive and right click "eject", to open the drawer. I know I should put/ask this problem in another thread.

  • TechBullUSA
    TechBullUSA Member Posts: 2 New User

    Yeah that could work of installing ur driver you're welcome Smiley Happy.

  • jana
    jana Member Posts: 2 New User

    Hello, I tried the given instruction in The youtube to fix my not functioning touchpad...but its still not working...I downloaded the latest touchpad driver from http://www.synaptics.com/resources/drivers but how to use that one?...... I have no idea...THank you.Smiley Happy

  • jana
    jana Member Posts: 2 New User

    hello again... I installed alrady the latest touchpad drive but still not working... pls help me..... i boughtthis just recently and its suddenly stop working while I'm installing applications....

  • robinp
    robinp Member Posts: 21 New User

    To turn touchpad on & off, press Fn+F7 keys on keyboard.

  • sunnypm
    sunnypm Member Posts: 2 New User

    I had a similar disfunctioning touchpad, along with an "operating system not found" problem. When I downloaded a BIOS update from the "operating system not found" thread posted by SteveC, it fixed both problems.

    http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.17_A_A.zip?acerid=635053962883005296&S...Step3=ASPIREV5-571P&OS=ALL&LC=en&BC=ACER&SC=PA_6

     

  • Mcxynth
    Mcxynth Member Posts: 1 New User

    I had the same problem.

    I followed the instructions in this video by TechBullUSA.

    http://http://www.youtube.com/watch?v=jeujNoMH3D8

    It worked!

  • robinp
    robinp Member Posts: 21 New User

    I don't know whether this will work for you.

    Go to 'Desktop'>'Notification area>Hidden icons>Select 'Property of Touch Pad'>Mouse Properties. Box opens, disable 'Delete when external USB pointing device is plugged in'.

  • totias
    totias Member Posts: 3 New User

    Hi Silver_sreak. where did you find the driver? i went trough the whole thread and none of the solutions worked for me... starting to think the pad isn't working properly... The synaptics driver i've found (for win7 too) ends the install wizard with an error.

    thanks everyone.

    R

  • totias
    totias Member Posts: 3 New User

    i have an original win8 and doesn't work either...

    any hints? please!!

  • VitaliyB
    VitaliyB Member Posts: 9

    Tinkerer

    Hey totias. I am VitaliyB from that one forum. Can you do me a favor? Tell me the exact model of your laptop - it should be on the bottom of the laptop.

    Also, when you tried to install synaptics drivers, did you get them from?
    http://www.synaptics.com/resources/drivers

  • Silver_Streak
    Silver_Streak Member Posts: 11 New User

    Hi totias, I used the Windows 7 Synaptics Touchpad Driver 16.0.2.0. (101.7MB) from link below.

     

    http://www.acer.com.au/ac/en/AU/content/drivers

     

    Edit: Link above didn't take you directly to the correct drivers page.

    So click link above. Then find your computer model etc from "Select my product from list".

    In my case it was "Ultra-thin"....... "Aspire"........"Aspire V5 571G".

    Then click on "Windows 7 64 bit" for the operating system. Even though I now am using Windows 8.1 64 bit.

    Give it a go??

     

  • Hazimwood
    Hazimwood Member Posts: 1 New User

    Re: Acer Aspire V5 - 471 multigesture touchpad not working on Windows 8

     

    ‎09-10-2013 11:25 AM

    To turn touchpad on & off, press Fn+F7 keys on keyboard.

     

     

    ^^^^^^^^^^^^^

    Please try this first.  It was as easy as turning it on with Fn+F7    There was no reason to download an extra driver.    Thank you, RobinP!

     

  • TechBull
    TechBull Member Posts: 2 New User

    Hello guys this is an easy fix, Watch the tutorial on youtube!, Turn your volume down because there is no voices. Just an easy fast text tutorial.

     

    Click Here to watch the youtube video

     

    __________READ HERE BELOW_________________
    This May fix the problem that is not working or you might need to replace your touchpad.
    Subscribe for More Acer Tutorials!
    ____________________________________________


    Simple fast tutorial Subscribe!

    If you have touchscreen use it, if you have non touch use and usb mouse.