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Visitor
rustytruck
Posts: 3

Acer Aspire One AO532h support

I have purchased several used ACER products and have found them to be excellent products. However, I am EXTREMELY frustrated by the inability to get support for machines that are not new purchases. I CANNOT talk to anyone in chat, I CANNOT contact anyone by E-mail, and I am UNWILLING to PAY for telephone support. Does anyone know of a way to contact ACER in a manner that does NOT require an out of pocket expense. (by the way, I have searched the forums for a solution to my problem)

 

Thanks in advance for any suggestions.

 

Contributing Member
SA_Spurs1
Posts: 15

Re: Acer Aspire One AO532h support

[ Edited ]

I think you have found it!

 

 

Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.  Use the star Give Kudos link to give a thumbs-up for good post content and a pat on the back to the author.

ACE Pioneer
Leho
Posts: 532

Re: Acer Aspire One AO532h support

Rust

Out of curiosity, how long do you expect Acer to provide free support for you?

Leho

Leader
Vince53
Posts: 819

Re: Acer Aspire One AO532h support

Welcome aboard, Rusty. Because laptop owners make changes, Acer is not able to provide support for used laptops. Providing that support would raise the cost of new machines. But we're willing to help you out if we can. If you're having a problem with a machine, give us the entire model number, along with an explanation of your problem, and we'll try to help.

Hope this helps.
ACE Pioneer
padgett
Posts: 1,490

Re: Acer Aspire One AO532h support

I have a 532h hotrodded a little bit (2GB RAM). What is your problem ?

Visitor
rustytruck
Posts: 3

Re: Acer Aspire One AO532h support

[ Edited ]

LEHO,

I expect that I will be able to at least contact someone at Acer as long as I own an Acer product. If I have a problem I expect the courtesy of acknowledging my existence. I have thus far been unable to contact anyone at Acer. Your comment was not helpful.

 

Visitor
rustytruck
Posts: 3

Re: Acer Aspire One AO532h support

[ Edited ]

Vince53 & padgett,

Thanks for your offer for assistance. The model number is NAV50. The following info is also provided:

 

PC Manufacturer: Acer            
Product Name: AO532h          
Serial Number: [edited to comply with guidelines]
UUID: 4E80A413-1C23-DF11-9148-705AB641D63D

Motherboard Vendor: Acer
Product Name: AO532h          
Version: V1.17
Serial Number: Base Board Serial Number

 

My problem is that I installed Puppy Linux on my machine and apparently wiped out the restore partition in the process. When I purchased the machine used, I did not receive a restore disk (I didn't even know there was such a thing). This has not been a problem, because I don't use Windows, but my wife now has a program that requires Windows. I have not been able to contact ACER to ask about a replacement or a download (I would be willing to pay for the replacement disc). I have looked at several other sites that claim to have the disc to purchase or to download, but I am hesitant to use these for fear of malware.

 

Does anyone know of a place to get a safe copy of the restore disc?

 

Thanks in advance for your help.

ACE Pioneer
padgett
Posts: 1,490

Re: Acer Aspire One AO532h support

Yes, shortly after I bought the 032 I odred a restore disk from Acer. Just looked and is a three disk set for $19.95.

 

To order go to https://store.acer.com/store?Action=DisplayDataValidationServicePage&Locale=en_US&SiteID=acerna and enter the SNID on the bottom of the case.

ACE Pioneer
Leho
Posts: 532

Re: Acer Aspire One AO532h support

Rust.

If you deem that my question was out  of line, I certainly apologise sincerely to you.

In my defense, you had clearly stated that you were unwilling to pay.  I genuinely was curious as to how long you expected Acer to provide free support for you.

Sorry.

Leho

 

Visitor
kiwi
Posts: 3

Re: Acer Aspire One AO532h support

Just go buy a Windows 7 64bit disk at Tiger Direct or some place like that.

Mike

 

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