08-30-2013 01:51 AM
I have purchased several used ACER products and have found them to be excellent products. However, I am EXTREMELY frustrated by the inability to get support for machines that are not new purchases. I CANNOT talk to anyone in chat, I CANNOT contact anyone by E-mail, and I am UNWILLING to PAY for telephone support. Does anyone know of a way to contact ACER in a manner that does NOT require an out of pocket expense. (by the way, I have searched the forums for a solution to my problem)
Thanks in advance for any suggestions.
08-30-2013 02:34 AM - edited 08-30-2013 04:16 AM
I think you have found it!
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08-30-2013 04:26 AM
Welcome aboard, Rusty. Because laptop owners make changes, Acer is not able to provide support for used laptops. Providing that support would raise the cost of new machines. But we're willing to help you out if we can. If you're having a problem with a machine, give us the entire model number, along with an explanation of your problem, and we'll try to help.
08-30-2013 05:17 PM - edited 08-30-2013 05:38 PM
I expect that I will be able to at least contact someone at Acer as long as I own an Acer product. If I have a problem I expect the courtesy of acknowledging my existence. I have thus far been unable to contact anyone at Acer. Your comment was not helpful.
08-30-2013 06:14 PM - last edited on 08-30-2013 08:24 PM by ElizabethS
Vince53 & padgett,
Thanks for your offer for assistance. The model number is NAV50. The following info is also provided:
PC Manufacturer: Acer
Product Name: AO532h
Serial Number: [edited to comply with guidelines]
Motherboard Vendor: Acer
Product Name: AO532h
Serial Number: Base Board Serial Number
My problem is that I installed Puppy Linux on my machine and apparently wiped out the restore partition in the process. When I purchased the machine used, I did not receive a restore disk (I didn't even know there was such a thing). This has not been a problem, because I don't use Windows, but my wife now has a program that requires Windows. I have not been able to contact ACER to ask about a replacement or a download (I would be willing to pay for the replacement disc). I have looked at several other sites that claim to have the disc to purchase or to download, but I am hesitant to use these for fear of malware.
Does anyone know of a place to get a safe copy of the restore disc?
Thanks in advance for your help.
08-30-2013 08:19 PM
Yes, shortly after I bought the 032 I odred a restore disk from Acer. Just looked and is a three disk set for $19.95.
To order go to https://store.acer.com/store?Action=DisplayDataVal
08-30-2013 08:49 PM
If you deem that my question was out of line, I certainly apologise sincerely to you.
In my defense, you had clearly stated that you were unwilling to pay. I genuinely was curious as to how long you expected Acer to provide free support for you.