Notebooks & Netbooks

[Thiverge]

Please help. My computer went to go do an update, the update failed, and then it told me to wait. So I waited.... And I waited.... And waited.... It has literally been 2 months since it's been like this. I'm not sure what to do now. I've tried reseting it, tried to boot it into safe mode, I even ordered acer e-recovery discs and the **bleep** computer still doesn't work. I really need your help, I've ran out of solutions.

[JackE]

M5 model number?  Windows version?

Thanks

Jack E/NJ

[Thiverge]

It is a M5-581T-6807 and the windows version is 8.

[JackE]

Factory-installed Win8 or an upgrade from Win7?

Thanks

Jack E/NJ

[Thiverge]

Factory installed windows 8.

[JackE]

OK. Back to the beginning again. Was it a Windows update?

Also, by any chance is an Acer logo with the F2 bios menu option displayed when you boot?

Jack E/NJ

[Thiverge]

Yes. It said Configuring Windows Update. Then it said, Failed to Configure Windows Reverting back. Then the please wait screen of death appeared.

And no. No option is displayed at startup. Just the logo, a black screen, followed by the words please wait and a loading icon.

[JackE]

What happens when you boot with  the erecovery disk inserted?

Jack E/NJ

[Thiverge]

Absolutely nothing happens. 

[JackE]

>>> It has literally been 2 months since it's been like this.>>>

Are you still within the warranty period?

Jack E/NJ