Notebooks & Netbooks

[Faronell]

My XP finally gave up and so have a brand new Acer Aspire E5 with 8.1 which is a beautiful machine and love lots of the features but if I can't figure out how to open a downloaded embroidery design with the Bernina Artlink 7 software (download free from Bernina) I have no use for it at all.  This should be a very simple task and has turned into a nightmare of support calls with no one understanding that all I need is to be able to tell the computer what program I want to use for opening the embroidery design. Hopefully someone can help simplify the matter for me.

[philetus]

What is the extention of the download? PDF, .JPEG, ect.? Your new computer is most likely 64 bit. Did you download 64 bit software? You can open a download by double clicking on it or right click and select open.

[IronFly]

From Desktop:

if you installed the Bernina software, you just need to right click on the file you need to open and select "open with"

you will see an application (maybe is Artlink) but if this is not in the list, click on "more options"

scroll until you see Bernina software

if still missing the correct application, scroll to the bottom of the list and click on "look for another app in this pc", then browse to the installtion Bernina folder and select the correct .exe to open the file.

[Faronell]

At least someone is on the same path as I thought it would be.  I get to the final option of "find another app on this PC" that is where it all goes to he** in a handbasket.  The bernina software is not to be found unless I go the download section and then if i click on it there it just tries to reinstall the software which of course does not solve the issue. Still hopeful.....

[Faronell]

The extension of the  embroidery design is .DST

On my old XP I only had to double click the design and the computer knew to open it in the embroidery software. It was never a problem.

[IronFly]

Have you unzipped the file downloaded and launched BERNINA_ArtLink_V7.0N.exe?

Mine installed smoothly after the installation program downloaded from the web Visual C++

[Faronell]

The file is unzipped and the software seems to open fine from the shortcut on my desktop.  Just cannot find it when I try to tell the computer what to open the design file with.

[IronFly]

check in 

C:\Program Files (x86)\Bernina\Artlink

or

C:\Program Files\Bernina\Artlink

then look for the .exe

so when you try to assign the correct .exe to Open with, you will be sure that the path is correct.

[Faronell]

Getting no where, when I search it brings up all sorts of bernina this and that none of which have extensions, i picked the one that said x86 but still doesn't do anything to open the design.  do not know how to tell the computer to use it to open the design. 

Square one, it simply does not come up in the options i can use.

Close to tears now, been at this since this morning.

Called Acer first and 2 hours later and 3 different people, they still did not understand how basic a need I have.

 Called Costco computer support, they knew what I wanted to do, but had no idea how to do it.

Will delete designs and uninstall software and start all over tomorrow.

Cannot believe how difficult this is.

The old Xp never had an issue like this, Once the software was installed it populated in the options to open the design.

Worked perfect for years.....

I Thank you for your trying to help.....

[philetus]

After you installed the software, did you run the program at all?