Notebooks & Netbooks

[ajgentile]

I have an Acer 8920G Win 7 Pro which is randomly shutting down only in when connected to 'AC' power. It does not happen when using 'battery' alone or in 'safe mode'. I've tried,investigated, and corrected all overheating issues, cleaned fans, changed AC power supplies, disabled graphics card, to no avail. All drivers are up to date. Please advise since I have not been able to find any similar issues in other forums. This has been happening over a period of 3 months now. Can not use the laptop except when battery is charged or in safe mode.

Thanks,

[philetus]

Open Event Viewer and look for Event ID:      41

• Open Event Viewer by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clickingEvent Viewer.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

If you find it search "Kernel Power id 41 problem?