Change email address on acer account

My email provider, Orange, is closing my email account and I must change the email. I've tried 3 times now and I cannot change the email address! I need to change it from [CURRENT-EMAIL-START]@fsmail.net to [CURRENT-EMAIL-START]@gmail.com.

Every time I log in and edit the profile, I enter the new email address, then re-enter. After ~1minute I get a verification email at the new email address (sounds good so far)...click that and get a "Confirmed!" message. Sounds really good...until I try and log in again when the old email address is still the account email, and the new email is not even recognised.

I've tried deleting all cookies both before and after the change, no help. Can someone from acer change this for me please if this is a bug. Using Chrome (latest v56) on Windows 8.1, Acer S7-392.

Thanks!

Alain

Comments

Phil-3

Hello Alain,

I am sorry to hear of the difficulty you are having with your Acer account.

Please send a private message to Acer-Karp who will be able to assist you.

Thanks!

abdekker12

Thanks will PM him now and see how it goes.

Alain

abdekker

This is the real abdekker...but I'm having to post this reply from a new account because the Acer system has deleted my fsmail.net account. If Phil-3 or Acer-Karp is reading this can you help please? My required email address is [EMAIL-START]@gmail.com (the old one is [EMAIL-START]@fsmail.net and fsmail is being closed by Orange in a few weeks).

Thanks,

Alain Dekker

Kathy-1

Hi abdekkerace,

I'm going to close this thread since you started a new thread and will link back to this thread from the new thread, so as to avoid confusion with 2 threads going at once.

bkcme

I need to change my email address, but the link to pm Acer-Karp doesn't work

christy3752000

call acer tech support to do any changes on your account.

Elomyia

i need help on this matter tooooo!!!! this email is the first one i made and i rly want to change it to my current one

Balatekie

Elomyia E-mail address can't be changed once created. If you'd like to use a different e-mail address, you need to create new account with that e-mail address.

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