when i upgraded my laptop to windows 10 i lost all sound unless i used headphones,can anyone help ?

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hotwheels2325
hotwheels2325 Member Posts: 1 New User

i upgraded my acer laptop to windows 10 an when i clicked on the sound there was none it just said headphones an what percentage the volume was,but when i plugged in the headphones they worked.so can anyone help me with this sound problem?

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  • RevoMaxx
    RevoMaxx ACE Posts: 458 Pioneer
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    I am not sure it is related but have you looked at the Windows 10 System Update/Upgrade support page to see if your  system is supported for Win10? There is 10240 and 10586 releases of Windows 10. Not all hardware in every system is supported in 10 and if yours wasn't listed that may be one of the reasons it wasn't on the list. if it is listed then I would say may need to get the update for your driver from Acer Support page. I would give you the link but I dont know what system you have..

     

    http://www.acer.com/ac/en/US/content/windows10-eligible-models Release 10240

    http://www.acer.com/ac/en/US/content/windows10-update Release 10586. Mine was listed on the First but not the second however they are still working with the 10586 installed. 

     

    Hope this helps some

     

    James