used thumb drive to recover error restore failed - can not find image path

rlmeredith
rlmeredith Member Posts: 1 New User

My computer had viruses could not get recovery to work so I ordered a thumb drive to bring it back to factory settings.

When I clicked it loaded then ran a error came up it was: Recovery failed - can not find image Path:M:\recovery image\install.win.

 

Does any one know what I need to do. I can't do any hot keys to change anything.

thank you

Richard

 

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