stuck on "installing update 2 of 24" forever

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crelkin
crelkin Member Posts: 2 New User
edited March 2023 in 2014 Archives

Trying to install windows updates and it keeps getting stuck on the "installing update 2 of 24" screen for hours

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  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    Is it already on shutdown and installing the updates?

  • crelkin
    crelkin Member Posts: 2 New User
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    I was trying to do a restart and it starting installing updates (that were evidently previously downloaded) and it got stuck.

    It is an ACER Inspire E5-511P-C9BM running Windows 8.1 64 bit

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    With your laptop off, hold the shift key and restart.Then choose troubleshoot/Advanced options/Startup Settings/restart and it will start in safe mode.Once in safe mode go to to Installed Updates and remove the new updates.Change your updates settings so Windows can't automatically install updates.