problem installing windows while restoring to factory settings

Options
mzlowe1231
mzlowe1231 Member Posts: 2 New User

I was trying to restore my sons computer back to factory settings. The laptop shut off during the process. A box popped up that says **The computer restarted unexpectedly or encountered an unexpected error. Windows installaion cannot proceed. To install Windows, click OK to restart the computer and then restart the installation** I have pressed ok about 10 times, and the box still pops up. 

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon
    Options

    There is a probability that your recovery media is corrupted or there is some hardware issue. The best way out is to contact nearest Acer service center to check if it's a hardware or software issue and then, try troubleshooting steps accordingly. To contact nearest service center, the following link can be helpful:
    http://us.acer.com/ac/en/US/content/service

     

    Hope this will help you.