phone call about virus

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Toot43
Toot43 Member Posts: 2 New User

New to the community and computers.   Need help with this virus thing.  I get this picture and a voice that tells me to call a phone number because I have a virus.  How do I tell if  I really have a virus??

 

Answers

  • Toot43
    Toot43 Member Posts: 2 New User
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    Forgot to tell you that I have an   Aspire E5-521

  • Beautiful
    Beautiful Member Posts: 1 New User
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    I got the same problem on my my Aspire 5250.
    A pop-up window alerting me of a possible virus, instructing me to not shut down or restart computer and a voice telling me to call 866-***. I just forced shut down immediately and pulled the battery. Did you find an answer yet?

     

    [edited to comply with guidelines]

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    That's a very common scam. If you have a friend or relative that is computer savvy, it might be a good idea to invite them over to check on your computer for viruses.
    I'm not an Acer employee.