internet shows connected, diagnostics says not connected can't browse web pages

weazl7
weazl7 Member Posts: 3 New User
edited March 2023 in 2014 Archives

Acer aspire 1 zg5 with windows xp is showing the internet is connected but won't load web pages. Ran diagnostics, reset router, did ping test and everything shows internet not connected. What can I do to get connected again?

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Download Malewarebytes and run it.

  • weazl7
    weazl7 Member Posts: 3 New User

    how do i download malewarebites if i cant get on the internet?

  • weazl7
    weazl7 Member Posts: 3 New User
    Did a direct connect and was able to connect to internet. Got virus protection up to date and added malware bytes. Seems to be working now.