error acer portal

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Swagemaker
Swagemaker Member Posts: 1 New User

Hi, when I try to log on acer portal I get an error on my laptop. This I did not when I log into the apps on my phone.

Have the new laptop yesterday received.

Do you have any idea of a solution?

Thank you!

Answers

  • tinalee
    tinalee Member Posts: 38 Troubleshooter
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    Hi Swagemaker,

     

    For your inquiry, you can follow the steps below to have a try:

    1. Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework].
    2. Please download and install [Acer Portal] on Windows PC from Acer BYOC Apps website.

    Acer BYOC Apps download website: https://www.cloud.acer.com/downloads

    1. Make sure [Acer Portal] and [AOP Framework] are in [Control Panel\Programs\Programs and Features], then launch [Acer Portal] shortcut on the desktop to use.

    If you still have any questions, please do not hesitate to let us know again.