blue screen showing system memory dump on acer aspire 5742

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hbk
hbk Member Posts: 6 New User
edited March 2023 in 2014 Archives

this blue screen appears suddenly on my acer aspire 5742 and then i have to turn it off forcely to remove it. there is no other way to get rid of it. why is it happening ?? i have this laptop for 2 years and this is happening for the past few days.

please help me to solve it if anyone knows. thank you

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    the BSOD gives you any error string?

     

    can you post a picture of it?

    I'm not an Acer employee.
  • hbk
    hbk Member Posts: 6 New User
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    yeah it shows some kind of an error but i dont have any picture yet. actually i turn it off soon after it appears.

    i'll post it when it appears next time. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    what's your OS?

     

    probably you have the auto-reboot after an error, active.

    you can disable it, so you can take a pic of error or report it better, but i need to know the OS.

    I'm not an Acer employee.
  • hbk
    hbk Member Posts: 6 New User
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    first, thank you for your response.

    i have windows 7...

    my hard disk is almost full and my laptop often get stuck when different programs are open. i am thinking of upgrading to win8.

    i'll post the pic of the blue screen error next time for better understanding.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    good.

     

    byt he way check if automatically restart is enabled.

     

    control panel - System - advanced system settings - startup and recovery

    untick automatically restart

    click OK

    I'm not an Acer employee.
  • hbk
    hbk Member Posts: 6 New User
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    yes automatic restart was enabled. i disabled that.

    now can you tell me why my pc gets stuck at different occasions , when more than one programs are running like chrome,explore etc.. also takes a long time for shutdown

    is this ram issue? i have 2gb ram.

     

    thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    for sure it's time to upgrade to 4gb. Smiley Happy

    but can be an HDD problem.

     

    let's wait the first BSOD and check the reported error.

    I'm not an Acer employee.
  • hbk
    hbk Member Posts: 6 New User
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    IMG_3035.JPGhi

     

    i have faced the problem again. same blue screen appeared suddenly.

    here is an image attached of that error

    plz suggest something

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Can be a bad ram stick, chipset drivers failure or HDD problem.

     

     

    first of all, try to update AHCI and chipset drivers from the Acer website:

    http://us.acer.com/ac/en/US/content/drivers/3277;-;Aspire%205742

     

    select the proper OS and then look for

    AHCI

    Chipset

     

    download drivers and install them.

     

    I'm not an Acer employee.
  • hbk
    hbk Member Posts: 6 New User
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    i installed both the drivers..

    this image shows the software that was installed .Capture.PNG

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, let me know if you will have BSOD again.

    I'm not an Acer employee.