aspire 5551A keyboard problem

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Perrie92
Perrie92 Member Posts: 4 New User

Hello I am having a problem with my keyboard on my laptop

some of the keyboard functions are not working or the fn button functions like screen brightness and keyboard letters 

usb keyboard works 

reinstalling Windows has not fixed the fault 

tryed fn and numlock still not working and removed keyboard and cleaned ribben (cable connector) and still not fixed the problem

done a bit of research and found maybe problem with motherboard 

any more help will be greatful 

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,148 Trailblazer
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    Hello,

     

    1. Have you tried to load the default settings in the bios utility?
    2. What model do you own exactly?
    3. Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

    France
  • Perrie92
    Perrie92 Member Posts: 4 New User
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    Hello and thanks for the help I will try and default the settings in bios and let you know what happens 

    and modal number is new75 

    serial number is lxptq02031

  • Perrie92
    Perrie92 Member Posts: 4 New User
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    I have tryed default setting of the bios but still the same

  • Perrie92
    Perrie92 Member Posts: 4 New User
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    Anymore help any one so I can try and fix this problem please ?????