Windows license # worn off netbook bottom. Please advise!

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jeffwcunningham
jeffwcunningham Member Posts: 1 New User

I've had an Acer netbook for about 5 years. Aspire One 721, model MS2298. A couple of nights ago the HDD failed. I purchased a replacement, but my computer technician can't reinstall Windows because on the physical license on the bottom of the laptop, the lettering has worn off.

 

I've spoken with Microsoft, and they advised me that I should be in touch with Acer and that they may be able to retrieve my license based on my serial number. Problem is, I can't get in touch with Acer since my warranty is over.

 

I'm in a foreign country and desperate. Please advise. Thank you!

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    edited November 2020
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    jeffwcunningham,

     

    If you use the Acer Recovery media that shipped with the unit or that was created when advised it does not require a product key. If you do not have the recovery media, you can purchase recovery media here on our Acer Store.

  • ColinAllinson
    ColinAllinson Member Posts: 8 New User
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    Yes, I had read that post. I was a bit dubious as I suspect it would have the same blocked license key but it may be the only option I have available. However, I won't know until I get my hands on the actual PC until tomorrow, but I suspect that if the license key sticker has worn off then the SND has also worn off. Why these are not protected by some kind of transparrent film I don't know.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    Yep.  Nevermind that he wrote "it does not require a product key".

     

    Good luck there ColinAllinson.

    I'm not an Acer employee.
  • ColinAllinson
    ColinAllinson Member Posts: 8 New User
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    Sorry JordanB - I replied to the wrong thread.

     

    The issue is that, to even get started with ordering media from Acer, you need the SND number. If that has also worn off then I am also stuffed with this option.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    You may not even need to order your recovery media from Acer:

     

    http://community.acer.com/t5/Knowledge-Base/Reloading-your-Acer-computer/ta-p/45793

     

     

    If you need to get your serial number, look here for the little program the retrieves your serial number:

     

    "Auto detect my serial number"

     

    http://us.acer.com/ac/en/US/content/drivers

     

    Edit:

     

    http://global-download.acer.com/SupportFiles/HelpDoc/help.aspx?LC=en&BC=Acer

     

    The erecovery media order page says you can either enter your serial number or SNID

     

    You should also be able to call Acer with the serial number and your credit card to get recovery media.

     

    http://www.acer.com/worldwide/support/#_ga=1.23696953.2057293553.1440123875

     

     

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    SNID can be retrieved from BIOS too, press F2 at boot and check on main tab.

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    @Ironfly

     

    Yes, but that little "auto detect my serial number" program automatically retrieves both the serial number and the SNID from the BIOS.  I know it retrieves it from the BIOS because I've got a clean install of windows 10 on this computer....and I just checked. Smiley Happy

     

    Edit: On some older computers, it might possibly only retrieve serial number....not sure.

    I'm not an Acer employee.
  • ColinAllinson
    ColinAllinson Member Posts: 8 New User
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    Thanks JordanB & Ironfly

     

    These updates this morning are helpful.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    JordanB wrote:

    @Ironfly

     

    Yes, but that little "auto detect" program automatically retrieves both the serial number and the SNID from the BIOS.  I know it retrieves it from the BIOS because I've got a clean install of windows 10 on this computer....and I just checked. Smiley Happy

     

    Edit: On some older computers, it might possibly only retrieve serial number.


    Correct but....if you got a dead HDD, you are without any windows OS installed. Smiley Happy

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    @ironfly

     

    That's true, good point, especially for windows 7.  With a computer that came with windows 8.1 or 10, you could install clean on new hard drive and then decide if you wanted to order recovery media (if you didn't have factory default recovery drive).

     

    Maybe you can  answer a question for me (and possibly him).  When the Windows 7 erecovery program runs either by alt f10, or erecovery discs from acer, does it automatcially fix the MBR or is it same possibly infected MBR?

    In other words, should one run from the command prompt "BootRec.exe /fixmbr" to be on the safe side when doing erecovery on a windows 7 computer?

     

    Edit:

    Or would it be "bootrec /fixboot" ?

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Acer's windows 7 recovery media, needs a full wiped HDD, so a clen command on diskpart is needed or you will encounter various issues, the best know is the UEFI to legacy and legacy to UEFI message.

     

    you know that a simple clean command is just an HDD mark that it's wiped but it's not really wiped, so.. clean all is for sure better if you suspect any infected MBR or HDD data.

    the only downside is the long time needed to complete the process.

     

    the ALT+F10 is another story, since you can't wipe the MBR or you will loose the partitions.

    /fixmbr is better on my opinion (it's partition structure), since /fixboot just write a bootsector on system partition.

     

    by the way, microsoft tells that is always better to do a virus scan if you suspect an infection, since running /fixmbr, can destroy the real partition structure.

     

    So at the end, in the case of virus infection, the best thing is to have a clean recovery media installation, do a diskpart clean all and re-install the OS.

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    Thanks that's good to know that alt-f10 recovery doesn't actually fix the MBR automatically with bootrec /fixmbr.

     

    I'm in the diskpart clean camp for sure.  But there is some debate on how to deal with MBR infections....which is why I was curious about alt-f10 recovery on windows 7 PCs.

     

    http://www.computerworld.com/article/2509765/security0/microsoft-clarifies-mbr-rootkit-removal-advice.html

     

     

     

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    honestly, i would prefer clean all than running fixmbr or other MBR fixes only and then discover that other virus infections are spreaded on the HDD.

     

    who knows if also the Acer recovery partition is infected?

     

    users must understand one thing:

    do the recovery media just after the first boot and without connecting to the web

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    That's true, but I think a plain old "clean" instead of "clean all" would be fine if dealing with MBR infection, because even though it's possible infected data could still be on a hidden partition, it would be rendered harmless because the new installation of windows would no longer be able to see it or use it....and vice versa.

     

    I've always understood that after you use "diskpart clean", you would have to use some type of forensic recovery software to get the data, but after "diskpart clean all", forensic recovery software wouldn't even work.

     

    But you're right, the safest thing would be to use "diskpart clean all" and no internet to remove all doubt.

     

    That article surprised me a little that they would only suggest bootrec /fixmbr.  Not something I would do either.

     

    Ok, I'll quit taking this thread off track....even though I guess it's still on the topic of recovery.  Smiley Happy

    I'm not an Acer employee.
  • ColinAllinson
    ColinAllinson Member Posts: 8 New User
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    OK - I can go back to my original thread but I think this update is about recover so might be relevant here.

     

    First a status:

     

    I got to actually see the laptop today. All the labels on the underside are worn and unreadable but my son-in-law still had the original box with the S/N & SNID on the outside - so I have those.

     

    The hard disk is starting to fail but is not very bad yet - so, it will need replacing but most things are still working.

     

    I was able to create the 3 ACER recovery disks. However, reading the recovery help it suggests that the partition structure must be in place in order to perform a recovery. I assume this means that I can't just boot the Recovery1 disk and let it create the partitions on a clean harddrive.

     

    Can I just use a partition tool to create identical partitions to the old disk and then boot Recovery1? Will this load the MBR?

     

    If this won't work then what is the suggested procedure to get the Recovery disks loaded onto a new, virgin harddrive (actually slightly larger than the old one at 500Gb rather than 320Gb)? Edit: the 500Gb disk was just based on price and availability.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    on some old recovery disk, the original partitions structure was mandatory but it's strange if you have windows 7 as OS.

     

    in my opinion it will install without any issue on a new HDD.

    I'm not an Acer employee.
  • ColinAllinson
    ColinAllinson Member Posts: 8 New User
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    OK - I can certainly give it a try. It wont be for a couple of days until I get my hands on it again though.