Windows 8.1 update has caused problems for my laptop

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LiamLeandro
LiamLeandro Member Posts: 2 New User

I purchased my new laptop (Acer Aspire ES1-512) less than a week a go, windows recently updated to 8.1 when i was shutting the computer down, it said that the updates were complete but when i went back on the next day my sound had gone and my control panel doesnt function and neither will the PC Settings.......i dont know what to do, ive tried going into CMD Promt and tried sfc /scannow but that wont even begin to work. Should i just take it to a professional to look at or is there anything i could do that may help it?

 

Thanks

Answers

  • sathya0403
    sathya0403 ACE Posts: 586 Pioneer
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    Hi ,

    You can follow this instructions here to reset the unit, the OS woll be reinstalled to factory defaults. Cheers.
  • LiamLeandro
    LiamLeandro Member Posts: 2 New User
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    Sorry, where are the instructions on how to reset the unit?

  • Nathan_SunkNath
    Nathan_SunkNath Member Posts: 1 New User
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    Hey there,

     

    With Windows 8.1 on an Acer computer, you should be able to reset your PC, or do a system restore. Please follow the steps within this support article.

     

    http://windows.microsoft.com/en-GB/windows-8/restore-refresh-reset-pc

     

    The link will take you to the Microsoft Community Support website, in which you should be able to access without signing in.

     

    If you have any peoblems with the link, please let me know.

     

    Hope this helps,

    Regards,