Where can I get a driver for the mass storage controller on an Aspire 9300-3716

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SWK
SWK Member Posts: 3 New User
edited November 2023 in 2020 Archives

I get a message that ther is no driver installed for the mass storage controller.  Any help in finding it will be appreciated

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
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    Windows logo key + x
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    which version of windows OS is installed?

    I'm not an Acer employee.
  • SWK
    SWK Member Posts: 3 New User
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    Two does 8.1

     

  • SWK
    SWK Member Posts: 3 New User
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    Oops --Windows 8.1

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    Options

    Windows logo key + x
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • ted_acer
    ted_acer Member Posts: 1 New User
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    PCI\VEN_104C&DEV_803B&SUBSYS_01101025&REV_00

    where can I get

    Mass storage controller driver?

    SM BUS controller driver

    Modem driver

     

  • JackE
    JackE ACE Posts: 44,621 Trailblazer
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    ted-acer---I suggest starting another thread for your particular case since you seem to have more driver issues than the OP and need to confirm the model number and Windows version that you have? Jack E/NJ

    Jack E/NJ

  • Sravani
    Sravani Member Posts: 2 New User
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    ted_acer said:

    PCI\VEN_104C&DEV_803B&SUBSYS_01101025&REV_00

    where can I get

    Mass storage controller driver?

    SM BUS controller driver

    Modem driver

     

    I have the same problm...can anyone help 
  • Sravani
    Sravani Member Posts: 2 New User
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    Hard ware I'd number is also same... 
    I am not getting it
  • billsey
    billsey ACE Posts: 31,941 Trailblazer
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    @Sravani as Jack told Ted, you should start a new thread. Include that device ID number, but also your computer model number and which OS is on it. We can look into it then.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.