Unable to find working drivers for Acer Aspire 5553G with Windows 10

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kenneth_ottesen
kenneth_ottesen Member Posts: 38 Devotee WiFi Icon

I can't find drivers for Acer Aspire 5553G who actually works with Windows 10.

Previously I made an clean install of Windows 8.1 which did work with the old drivers.
And now I've upgraded to Windows 10, and the old drivers will not work.

Does anyone have an idea of what to do?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    which drivers are missing or using Microsoft standard?

     

    Windows logo key + x
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    <<which drivers are missing or using Microsoft standard?

     

    Windows logo key + x
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here>>

    Windows is using ATI Mobility Radeon 4200 Series driver, and has stopped the AMD Mobility Radeon HD 5000 Series.
    Code 43.
    PCI\VEN_1002&DEV_68C1UBSYS_03621025&REV_00

    Bluray/DVD-drive is not visible, not even in the device manager.

    Memorycard slot was not visible until the last windows update.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Have you already tried the official AMD drivers?
    http://support.amd.com/en-us/download

     

    you can try also the Automatic detect tool on AMD website, to check about chipset drivers.

    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    Yes, these are the messages that appears:

    Translated from Norwegian it says:
    <<Graphics
    The driver for the AMD-Graphics are not installed, or the driver does not work properly. Install correct driver according to your AMD-hardware.>>
    feilmelding.jpg
    feilmelding.jpg
    feilmelding3.jpgfeilmelding4.jpg

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Right click both graphic adapter and choose uninstall, tick also uninstall software, then reboot and let windows or AMD tool install driver.
    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    IronFly wrote:
    Right click both graphic adapter and choose uninstall, tick also uninstall software, then reboot and let windows or AMD tool install driver.

    Lav oppløsning.jpg
    Ingen automatisk oppdatering av driver.jpgI do still get the error message that says the driver is not installed or working properly, and now it seems to be working just fine in the device manager. But the resolution is still not right... It should've been possible to choose the resolution 1366x768.

  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    I've done that twice... Robot Frustrated

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, 2 graphic adapters is ok, one is CPU integrated VGA, the other is the dedicated GPU.

     

    can you please check if your BIOS version is the latest 1.23?

    from windows

    press windows key logo + r

    type

    msinfo32

     

    look at SMBIOS string

     

    if not, please update it:

    http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.23_A_A.zip?acerid=634417374796652849&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%205553G&OS=ALL&LC=en&BC=ACER&SC=PA_6

     

    then try to enable only the dedicated GPU

    enter BIOS pressing F2 at boot,

    go to Main tab, move down to graphic mode, select Discrete

    press F10, save and exit

    reboot

     

    then check again on device manager about graphic adapter entries and screen resolution

     

    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    Flashbios.jpgAt first I received this message, then I rebooted and gave it another try. So far so good. Went into Bios and adjusted the settings as you recommended. 
    Screen resolution.jpg
    One problem gone, and the next one remains. Getting the bluray-drive to appear. Here it is not visible in Windows explorer or the device manager at all.
    No DVD and Bluray.jpg
    No DVD and Bluray2.jpg

  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    However the drive does show up in bios and it is enabled...

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    on device manager, click on View (Vis), click on Show hidden devices.

     

    check if the Blue ray is listed.

     

    on you device manager i see the first entry with a question mark "?", what's that?

    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    Aha, I thought the question mark was the unplugged external drive.Smiley Embarassed It is the internal Bluray drive, Samsung SN-506AB which is missing the driver. I did let Windows search for the driver, but it can't find any, and neither can I. If you're able to find it, I will be very grateful. Smiley Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    is it USB?

     

    if so, try another port or right click it, uninstall

    then click on the latest icon on top menu "scan for hardware changes"

     

    and check if it's recognised

    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    No, it is the internal bluray/dvd-drive.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, have you tried the uninstall on Device manager?

     

    also try this:

    1. press windows key logo + x, select Run Command Prompt as an  Administrator. 

     

    2. Type following and press enter

     

    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

     

    3. Reboot the system

     

    4. Verify if the problem has been resolved.

    I'm not an Acer employee.
  • kenneth_ottesen
    kenneth_ottesen Member Posts: 38 Devotee WiFi Icon
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    Yes, I even took it out and put it back in again. Now I can eject and close it again. But still the driver is missing, and the drive does only appear as an unknown device in device manager. After lots of googleing I can tell this is a common problem with the bluray/dvd-drive, but yet no solution... And unfortunately, no luck with your last suggestion either.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    at this point, you need to wait a fix from microsoft. Smiley Happy

    I'm not an Acer employee.