USB-controller no working

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Pcfreak
Pcfreak Member Posts: 20 Networker

I have a problem getting a message in device manager that the USB controller not working how can you fix it?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    laptop model?

    OS?

     

    on device manager, right click the USB controller not working, select uninstall, reboot and check again.

    I'm not an Acer employee.
  • Pcfreak
    Pcfreak Member Posts: 20 Networker
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    That is the model 8951G OS Window 7

    I've done that but still the same error code

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    double click the USB controller, choose "Details" tab, from the dropdown menu choose "HardwareIDs", click the first string and copy/paste it here.

    I'm not an Acer employee.
  • Pcfreak
    Pcfreak Member Posts: 20 Networker
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    I get this on the USB controller USB \ UNKNOWN

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    can you take a screenshot of the device manager and post it here?

    I'm not an Acer employee.
  • Pcfreak
    Pcfreak Member Posts: 20 Networker
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    in this the sceenshot

     

    sceenshot.png

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Try to install this microsoft fix:

    https://www.microsoft.com/en-us/download/details.aspx?id=6691

     

    maybe it's already installed but worth a try.

    I'm not an Acer employee.
  • Pcfreak
    Pcfreak Member Posts: 20 Networker
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    I tried to update but there is a report that it was not suitable for my laptop

  • Pcfreak
    Pcfreak Member Posts: 20 Networker
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    no the problem is still not resolved