New laptop won't shutdown or restart completely

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Victoria525
Victoria525 Member Posts: 2 New User

I have very recently (last week) gotten a new Acer Aspire E 15 Touch laptop, but I cannot seem to shut it down completely or restart it. 
The first time I shut it down it shut down normally, but ever since I shut it down to do (110) updates it won't anymore.

I go to shut it down and it just sits on the 'shutting down' screen for hours - the same thing with restarting.

I've just had to hold down the power key to shut it down (when it won't close) or just put it onto sleep.

 

Thanks.

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