Need recovery image/disc

Hi,

Thank you for responding and appologies for late reply, I did not get an email so did not realise anyone had replied.

Windows update went into a loop and trying to return laptop to factory settings/image will not work (fails during every option in the repair/recovery screen) and I have no recovery disc or backup. Acer want to charge me over 50 quid for a problem not of my making (windows auto update) as laptop is 14 months old. This crappy little computer was very expensive for such a low spec and I am very angry that it did not even come with a recovery disc. It does not even have a windows key on the bottom so I cannot contact Microsoft about it. Acer support no help at all other than to try and charge me.

Thanks,

Paul.

Yes, tried all recovery options from alt F10. Backup image on hard drive corrupted or deleted.

can't see video on my mobile, but will look tonight, thanks.

Okay, thanks anyway. This has put paid to any chance I will ever buy an Acer product again as it seems I can't even load my own version of Windows on this laptop! What right have they got to do that??