How do I order an ODD Bezel and Bracket?

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rjwatt616
rjwatt616 Member Posts: 3 New User

I called with my SNID and tried to give my part #'s that I wanted but the operator wouldn't accept them.

 

He asked what I needed and I said three bezels and brackets, he put me on hold. When he returned he simply said that the laptop does not have a disc drive, refused to help me further.

 

Should I just try calling again? I tried explaining my situation and tried to give him the part #'s again but he refused, saying that they "don't do that".

 

 

Best Answer

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
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    Hi rjwatt616,

     

    Can you send me a private message with your Serial Number? I'll see what I can do to help.

    Thanks,
    Cory

Answers

  • laurent_14
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    Hello,

     

    What model do you have exactly?

    France
  • rjwatt616
    rjwatt616 Member Posts: 3 New User
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    E5-551-86R8

    The parts I need are:

    33.ML9N2.003

    42.ML9N2.001

     

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
    Answer ✓
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    Hi rjwatt616,

     

    Can you send me a private message with your Serial Number? I'll see what I can do to help.

    Thanks,
    Cory

  • laurent_14
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    Hello rjwatt616,

     

    The part numbers are correct. You can also try here.

     

     

    France
  • rjwatt616
    rjwatt616 Member Posts: 3 New User
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    When the store quotes 78cents for a bezel, I certainly don't feel comfortable paying $15 or $20.

  • laurent_14
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    You're very lucky in USA. In Europe Acer store, it's not 78 cents. It's more expensive.

    France
  • ModifiedPhoto
    ModifiedPhoto Member Posts: 1 New User
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    After much research, I found this thread as I stumbled upon the same need. I am also looking for the ODD bezel and bracket for an E5-571 as my laptop came with a "drive blank" which is unfourtinately not helpful when installing a internal drive. I was unable to IM you directly, but if you are able to assist in any way, I would be greatful. Thanks!