Having printing issues from my aspire 7740-5142 to HP printer.

kirbo
kirbo Member Posts: 2 New User

How would I know if I need to replace drivers, battery, or whatever on my laptop?  Sumbit something to print and it either prints a half page and stops or doesn't print at all (but if I shut down the laptop, when I turn it back on later and sign in the printer then prints the file).  Any help would be appreciated as I'm just short of replacing this laptop before something really serious occurs.  Thanks, TK

Answers

  • OBAID
    OBAID Member Posts: 4 New User

    HI,

    Did you checked if the printer need to be updated ? 

  • kirbo
    kirbo Member Posts: 2 New User

    Yes, I deleted all drivers and software and tried to download new from the HP website (unsuccessful) and then used the original driver/software disc that came with the printer.  That is why I think it is a problem with my laptop as I can print from my ipad using the printer's email address.  Thanks, TK

  • OBAID
    OBAID Member Posts: 4 New User

    Try these steps :

    1) Go to settings

    2)Click on Devices

    3)Add a printer or scanner(Be4 this make sure you've removed your scanner)

    4)Wait some sec and click on "The printer that I want isn't listed"

    5)My printer is a little older. Help me find it.

    6)Select your printer and then it will ask you to choose which model it is of hp 

    7)Print a test page 

     

    Let me know if that works .Thanks