HELP! Computer isnt finishing its boot up

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Brian_H
Brian_H Member Posts: 2 New User
edited March 2023 in 2017 Archives

I hope to find some help to my problem

 

I turned on my acer laptop with an external hard drive plugged in. naturally it didnt work. so i turned off the computer and removed the hard drive and tried again. now when i turn it on it displays the acer logo then goes to a black screen with a spinning loading icon but wont boot up. I can get to the page that has the boot preferences and after enough resets i can get to a troubleshooting screen but nothing i've tried has worked. Help me get my computer working if you know or are willing to troubleshoot with me

 

Brian

Answers

  • EvilBabbs
    EvilBabbs Member Posts: 7

    Tinkerer

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    Hello.

    Have you tried Safe Mode yet?

  • Brian_H
    Brian_H Member Posts: 2 New User
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    Yes. Same problem the computer wont boot up past the spinning logo even when safemode was attempted

  • EvilBabbs
    EvilBabbs Member Posts: 7

    Tinkerer

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    First, try to take out the battery. Wait 2 minutes and plug it back in. Unplug any extra devices such as monitors, flash drives, extra hard drives, etc. and turn your Laptop on without these plugged in. If none of these work, you could have overclocked. I don't know how to fix issues about this but I suggest you take it to a local repair shop. Cheers!