ES1-111M trackpad still freezing

So, the trackpad on my ES1-111M is freezing up again and just stops and becomes unresponsive.

Pressing FN+F7 to turn off the trackpad function and then turn it back on again sometimes 'releases' it. A plugged in USB mouse works fine.

I have updated the BIOS as instructed in my previous thread, it worked better for a while then back to freezing up again. I have tried to update the driver and I even completely reinstalled Windows and factory reset my Acer Aspire, again, worked great up to a point and then just started freezing up again.

Any thoughts or suggestions on how to solve this? Could it be a hardware issues and nothing to do with Windows? I have not even had the device for one year. The trouble is that the issue is intermittent and does not always happen so I am worried Acer support (in Thailand) won't diagnose and test the machine enough and will see it works and assume it is fixed without any real investigation.

Can I try any other drivers for the trackpad (Windows 8.1) from another Acer model to see if that helps?

Many thanks - Ian

Accepted answers

-Justin

Excellent, glad it's working again.

All comments

-Justin

ianwuk,

I'd like to look into the part where you stated it "worked great up to a point and then just started freezing up again." What exactly happened before it stopped working correctly, was it Windows updates or something installed? Have you attempted a system restore to that point when it was working, it sounds like something software related that is causing it to act up.