Does a warranty repair involve the HDD beong wiped clean?

daveeeuk
daveeeuk Member Posts: 7 New User
edited March 2023 in 2014 Archives

I have booked my Aspire VS 771 in for same repair for a second time which is a Loose connection to screen - (Screen goes black when lid is touched from right hand side, laptop has to be restarted). However the man on the telephone said they now have to wipe the HDD for any repair for data protection?? Have I misunderstood. I thought the idea is to protect data not destroy it? Being a novice it will take me ages to reinstate everything. 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's always better to send a laptop with OS at factory default and without personal data when serviced, for privacy reasons.

    I'm not an Acer employee.