Aspire will not come on past acer logo

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mollyely
mollyely Member Posts: 3 New User
edited March 2023 in 2017 Archives
I was in the process of resetting my computer. It would not allow me to, so I clicked 'go back to windows 10' but it just keeps going from the acer logo to a black screen and back.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    if you press Alt+F10 keys at boot, are you able to reach windows recovery?

     

    if so try the reset from there.

    I'm not an Acer employee.
  • mollyely
    mollyely Member Posts: 3 New User
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    Yes, it gives me the options of 'exit and continue to windows 10' 'reset your pc' and 'turn off your pc', which should I choose? Thank you.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    reset your pc

    I'm not an Acer employee.
  • mollyely
    mollyely Member Posts: 3 New User
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    It is still doing the same thing.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2020
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    ok, so you have 2 choices:

    1) Buy the original recovery media from Acer:

    Acer recovery media
    US:
    https://store.acer.com/en-us/extended/recovery/

    Canada:
    https://store.acer.com/en-ca/extended/recovery/


    if you are outside the US and Canada, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

     

    2) Create a windows 10 bootable media and do a clean installation:

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
    6) once at language/keyboard selection, press shift+F10, a command prompt will open
    7) type
    Diskpart
    list disk
    select disk x (x is the number of your HDD)
    clean
    exit
    exit again to close command prompt
    8) proceed with windows 10 installation

    I'm not an Acer employee.