Aspire V5-571P, OS widows8.1;keyboard no longer works

Aspire V5-571P, OS widows8.1; Problem is HID keyboard device. (Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)) Device HID\10250759&Col01\5&203f5be7&0&0000 had a problem starting. Driver Name: keyboard.infClass Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318} Service: kbdhid Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0. I have uninstalled the driver, rebooted.I done asystem restore. I attached a USB keyboard into my notebook and the same thing is happening. The Fn keys work on both keyboards. This problem started after a windows update. problem started 2 days ago.

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You may check if you are able to use the keyboard at the windows login screen.

If the keyboard works at windows login screen proceed with the below steps.

From the login screen, click the power icon in the lower right corner of the screen.

While holding Shift key down on your keyboard, click Restart.

After selecting option Troubleshoot, select Advance options.

Select System Restore to restore the OS to an earlier date and time.

After the restore processes is completed, you would be able to login into your computer and use the Apps successfully.

If the keyboard does not works at windows login screen

Please restart the computer.

When the Acer logo appears on the screen (As soon as computer powers on), press and hold the the left Alt key and tap the F10 key.

Select Keyboard Layout (United States English).

Please select Troubleshoot > select Advance options.

Select System Restore to restore the OS to an earlier date and time.

Click the Kudos to say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

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