Aspire Ethos won't finish booting up

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Sbarron7
Sbarron7 Member Posts: 2 New User
edited March 2023 in 2017 Archives

I need help.  When I turn on my laptop, I can get to the login page.  Once I log in, all is get is a blank screen.  Not sure what to do.

Answers

  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    Press and hold the power button until the machine shuts off. Then turn it back on to try to repair itself with cold boot. Jack E/NJ

    Jack E/NJ

  • Sbarron7
    Sbarron7 Member Posts: 2 New User
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    I was able to get it to reboot after turning it off. Now when I turn it on, I am able to log in and my apps show up but I cannot open up anything. I just get a perpetual spinning circle.
  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    What model number? What Windows version? Try to do a full "shutdown" or "power down" from Windows, not a logout or logoff.  If that doesn't work, press and hold the power button till the machine shuts off. Then remove the charger and battery. Press and hold the power button for about a minute without the battery or charger plugged in. The reinsert the battery and charger. Then press the power button for a cold boot. And let Windows try to repair itself.  Jack E/NJ

    Jack E/NJ