Aspire ES1-512-26SJ - Touch Pad not working - no driver available

Technofix
Technofix Member Posts: 7 New User
edited August 2023 in 2018 Archives

Hello,

 

I have a Aspire ES1-512-26SJ out of the box and installed Win 8.1 OS.

After that I went through the device manager and installing all the driver for the "unknown devices" from the Acer support page. After that I notice that the touch pad is not working at all.

The Acer support side for ES1-512 driver does not list any touchpad driver. For the ES1-511 driver from Synaptic and Elan are available. I downloaded both and tried to install but the touch pad doesn`t get working.

After a call with the Acer premium support, I downloaded the latest driver version from the Synaptic page. Unfortunately, the installtion was aborted.

 

So, I would be happy to get any guidance how to get my touch pad working.

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    In Device Manager/Mice and other etc. does it show PS/2, any driver for the touchpad, default microsoft driver? If it does, uninstall and check delete software, reboot and let Windows install the default driver. If there is nothing there/ Windows fails to install default driver, you may have a defective touckpad or another hardware problem.Usually this is a 8.1 driver problem.

     

  • Technofix
    Technofix Member Posts: 7 New User

    In the device manager only HID conform mouse is listed. The installed driver is a microsoft driver "6.3.9600.16384 (winblue_rtm.130821-1623). Touchpad is not mentioned anywhere.

     

    On the mouse detail tab I found the following hardware-ID´s:

    HID\VID_04FC&PID_0538&REV_0110&Col01

    HID\VID_04FC&PID_0538&Col01

    HID_DEVICE_SYSTEM_MOUSE

    HID_DEVICE_UP:0001_U:0002

    HID_DEVICE

     

    So, I guess that is already the Win 8.1 standard driver. My bluetooth mouse is working fine.

     

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Type System Information in Windows search, click on it and go to Components/input/Pointing Device and see if the Touchpad shows up there. Windows should have easily installed a default driver. 

  • Technofix
    Technofix Member Posts: 7 New User

    I am not sure whether I understand correctly where I should find this Information.

     

    In Windows\ PC settings\PC and equipment\Mouse and Touchpad: there are only settings for the mouse. Nothing for the touchpad.

     

    In the device manager, I can find the section "Input Device (Human Interface Device)".

    There are following entries:

    Bluetooth AVRCP Device

    HID-conform User control device

    HID-conform User control device

    HID-conform, from manufacturer defined device

    USB Human Interface Devise

     

    Please note that my OS is installed in german and I have to translate all the wording. My translation might not match the wording for a OS installtion in english.

     

     

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Swipe in from the right edge of the screen, and then tap Search. Type "System Information", you will see a link for it in the results, click the link,click Components,click the plus sign,click Input,click Pointing Device and see if the Touchpad shows up there.

  • Sharanji
    Sharanji ACE Posts: 4,928 Pathfinder
    Acer Windows 8.1 notebooks now include precision touchpads that are designed for optimal use with Windows 8.1. Precision touchpads use gestures and settings that may be different from previous products.
     
    In device manager it would displayed as HID mouse/ touchpad under "Mice and pointing devices" even if you install the Synaptics or Elan touchpad.
     
    The best option is to restore the driver listed in Acer recovery management. It has driver for the correct device manufacturer shipped with your computer.
     
    The precision touchpads settings will not be listed in control panel >mouse.
    Instead please open , press and hold the Windows key and then press the C key. Click on "PC and Devices", then click on "Mouse and touchpad". you will find options to customize Precision Touchpad Setting.
     
    To restore the correct driver, press the Windows key to open the Start screen, Type Recovery in the search box. Click Acer Recovery Management in the search results.Click Reinstall Drivers , On the Contents tab, locate the driver or application you wish to install and click the Install icon. Follow the prompts to install the driver.
     
    Click the Kudos kudos-thumbs-up.pngto say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

     

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Technofix
    Technofix Member Posts: 7 New User

    Sharanji,

     

    Thanks for the usefull information.

    However, please note that I received the Acer notebook WITHOUT OS. So there is no Acer recovery option providing all the drivers.

    In a other thread with a similar problem I read that the Intel IO driver must be installed BEFORE the Intel Chiopset driver.

    The driver "IO Drivers_Intel_603.9600.1948.29470_W81x64_A" from the Acer support page for the 512 is not working. When running the setup, I get am error message that my system is not supported. The intel chipset driver is installed properly.

  • Technofix
    Technofix Member Posts: 7 New User

    Some additional information.

     

    There are several threads facing the same issue with different Aspire models. It seems that the touchpad issue occurs mainly with Win 8.1. There was one post having the solution by rest the BIOS settings to default after installing W8.1 in legacy mode and installing all Acer driver. Infact, I am failing installing the Intel IO driver. I tried to install IO driver as listed hereafter without success. The Log file herafter may help to identify the problem.

     

    IO Drivers_Intel_603.9600.1948.28229_W81x64_A ==> listed on Acer support page for ES1-511 ->result: system not supported

    IO Drivers_Intel_603.9600.1948.29470_W81x64_A ==> listed on Acer support page for ES1-512 ->result: system not supported

    IO Drivers_Intel_603.9600.1948.32979_win8.1_64 ==> from Intel Download Center ==> seems to be for Atom processor

     

    21:16:57:661:   >>> Log start
    21:16:57:708:   Core version: 2.0.5
    21:16:57:708:   Setup version: 2.0.2.1
    21:16:57:724:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp1_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    21:16:57:739:   OS data: 6-2-1-0 64-bit
    21:16:57:739:   System up time: 13526 sec
    21:16:57:771:   Current UI language: 0407
    21:16:57:786:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIF670C.tmp
    21:16:57:911:     Found C:\Users\Andreas\AppData\Local\Temp\IIF670C.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    21:16:57:974:   Relaunching setup as elevated
    21:17:01:660:   Dumping MSI properties (0 total)
    21:17:01:692:   Exit code: 0
    21:17:01:692:   >>> Log End
    21:17:01:723:   >>> Log start
    21:17:01:739:   Core version: 2.0.5
    21:17:01:739:   Setup version: 2.0.2.1
    21:17:01:754:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp1_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    21:17:01:817:   OS data: 6-2-1-0 64-bit
    21:17:01:832:   System up time: 13530 sec
    21:17:01:848:   Current UI language: 0407
    21:17:01:864:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIF76FB.tmp
    21:17:01:926:     Found C:\Users\Andreas\AppData\Local\Temp\IIF76FB.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    21:17:01:958:   Package version: 2.0.2.2
    21:17:01:973:   Installed version: <Not installed>
    21:17:01:989:   This is a clean install
    21:17:01:989:   Setup mode: Installation
    21:17:02:004:   Looking for OS: 6.0
    21:17:02:004:   OS check passed
    21:17:02:020:   .NET not required, skipping requirement check
    21:17:02:020:   Driver source is C:\Users\Andreas\AppData\Local\Temp\Temp1_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers
    21:17:02:036:   Using folder 'C:\Users\Andreas\AppData\Local\Temp\Temp1_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers' as the driver source
    21:17:02:051:   Scanning all active devices
    21:17:02:145:   Scanning GPIO\iaiogpioe.inf (Name: GPIO\iaiogpioe.inf, Version: 603.9600.1948.30590)
    21:17:02:176:     Section with the best match: Intel.NTamd64
    21:17:02:192:       Device: ACPI\INT33FC (GPIO Controller)
    21:17:02:208:     MUP OS bits: 0x36D54
    21:17:02:223:   Adding GPIO\iaiogpioe.inf to the map...
    21:17:02:239:   Scanning I2C\iaioi2ce.inf (Name: I2C\iaioi2ce.inf, Version: 603.9600.1948.29470)
    21:17:02:239:     Section with the best match: Intel.NTamd64
    21:17:02:254:       Device: ACPI\VEN_8086&DEV_0F41&REV_0002 (I2C ES2 Controller)
    21:17:02:254:       Device: ACPI\VEN_8086&DEV_0F41&REV_0003 (I2C Controller)
    21:17:02:270:       Device: ACPI\VEN_8086&DEV_0F41&REV_0004 (I2C Controller)
    21:17:02:286:       Device: ACPI\VEN_8086&DEV_0F41 (I2C Controller)
    21:17:02:286:     MUP OS bits: 0x36D54
    21:17:02:333:   Adding I2C\iaioi2ce.inf to the map...
    21:17:02:348:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp1_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    21:17:02:364:   Read SocPackageInfo Version : 0x20C
    21:17:02:379:   Reading string value
    21:17:02:379:   Read XML SocPackageInfo Root : HKEY_LOCAL_MACHINE, Key : SOFTWARE\Intel\SOCPackageInfo, Value : VersionNumber, Version string name : Version, version string : 20C
    21:17:02:395:   Registry key SOFTWARE\Intel\SOCPackageInfo does not exist or can not be read. Error : Unable to open Registry - Error code : 2. Assuming the installed version is oldest. Proceeding with installation.
    21:17:02:411:   Created Registry key SOFTWARE\Intel\SOCPackageInfo
    21:17:02:426: E Win32 exception occurred!!
    21:17:02:426:     Error code: 0x4E24 (20004)
    21:17:02:442:     Error text: ''
    21:17:02:458:     Extended error text: 'Error in device matching'
    21:17:02:458:     Debug info: 'Setup.cpp (1267)'
    21:17:02:504:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp1_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    21:17:02:536:   /Configuration/TitleOverride section in the configuration file is either missing or contains no data. Skipping version title override.
    21:17:02:582:   Showing dialog: FINISH
    21:17:08:911:   Dumping MSI properties (0 total)
    21:17:08:927:   Exit code: 1603
    21:17:08:942:   >>> Log End
    17:06:08:431:   >>> Log start
    17:06:08:462:   Core version: 2.0.5
    17:06:08:462:   Setup version: 2.0.2.1
    17:06:08:478:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp2_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    17:06:08:493:   OS data&colon; 6-2-1-0 64-bit
    17:06:08:493:   System up time: 2220 sec
    17:06:08:509:   Current UI language: 0407
    17:06:08:525:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIFE1D4.tmp
    17:06:08:556:     Found C:\Users\Andreas\AppData\Local\Temp\IIFE1D4.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    17:06:08:743:   Relaunching setup as elevated
    17:06:12:792:   Dumping MSI properties (0 total)
    17:06:12:807:   Exit code: 0
    17:06:12:823:   >>> Log End
    17:06:12:870:   >>> Log start
    17:06:12:885:   Core version: 2.0.5
    17:06:12:901:   Setup version: 2.0.2.1
    17:06:12:901:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp2_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    17:06:12:917:   OS data&colon; 6-2-1-0 64-bit
    17:06:12:932:   System up time: 2224 sec
    17:06:12:932:   Current UI language: 0407
    17:06:12:948:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIFF319.tmp
    17:06:12:979:     Found C:\Users\Andreas\AppData\Local\Temp\IIFF319.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    17:06:13:010:   Package version: 2.0.2.2
    17:06:13:026:   Installed version: <Not installed>
    17:06:13:042:   This is a clean install
    17:06:13:057:   Setup mode: Installation
    17:06:13:073:   Looking for OS: 6.0
    17:06:13:089:   OS check passed
    17:06:13:104:   .NET not required, skipping requirement check
    17:06:13:104:   Driver source is C:\Users\Andreas\AppData\Local\Temp\Temp2_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers
    17:06:13:120:   Using folder 'C:\Users\Andreas\AppData\Local\Temp\Temp2_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers' as the driver source
    17:06:13:120:   Scanning all active devices
    17:06:13:260:   Scanning GPIO\iaiogpioe.inf (Name: GPIO\iaiogpioe.inf, Version: 603.9600.1948.30590)
    17:06:13:276:     Section with the best match: Intel.NTamd64
    17:06:13:276:       Device: ACPI\INT33FC (GPIO Controller)
    17:06:13:292:     MUP OS bits: 0x36D54
    17:06:13:292:   Adding GPIO\iaiogpioe.inf to the map...
    17:06:13:307:   Scanning I2C\iaioi2ce.inf (Name: I2C\iaioi2ce.inf, Version: 603.9600.1948.29470)
    17:06:13:323:     Section with the best match: Intel.NTamd64
    17:06:13:323:       Device: ACPI\VEN_8086&DEV_0F41&REV_0002 (I2C ES2 Controller)
    17:06:13:339:       Device: ACPI\VEN_8086&DEV_0F41&REV_0003 (I2C Controller)
    17:06:13:354:       Device: ACPI\VEN_8086&DEV_0F41&REV_0004 (I2C Controller)
    17:06:13:354:       Device: ACPI\VEN_8086&DEV_0F41 (I2C Controller)
    17:06:13:370:     MUP OS bits: 0x36D54
    17:06:13:370:   Adding I2C\iaioi2ce.inf to the map...
    17:06:13:385:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp2_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    17:06:13:417:   Read SocPackageInfo Version : 0x20C
    17:06:13:417:   Reading string value
    17:06:13:432:   Read XML SocPackageInfo Root : HKEY_LOCAL_MACHINE, Key : SOFTWARE\Intel\SOCPackageInfo, Value : VersionNumber, Version string name : Version, version string : 20C
    17:06:13:432:   Registry key SOFTWARE\Intel\SOCPackageInfo does not exist or can not be read. Error : Unable to read registry value : VersionNumber - Error Code : 2. Assuming the installed version is oldest. Proceeding with installation.
    17:06:13:448: E Win32 exception occurred!!
    17:06:13:464:     Error code: 0x4E24 (20004)
    17:06:13:464:     Error text: ''
    17:06:13:479:     Extended error text: 'Error in device matching'
    17:06:13:479:     Debug info: 'Setup.cpp (1267)'
    17:06:13:495:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp2_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    17:06:13:495:   /Configuration/TitleOverride section in the configuration file is either missing or contains no data. Skipping version title override.
    17:06:13:542:   Showing dialog: FINISH
    17:06:33:077:   Dumping MSI properties (0 total)
    17:06:33:092:   Exit code: 1603
    17:06:33:108:   >>> Log End
    18:27:20:679:   >>> Log start
    18:27:20:710:   Core version: 2.0.5
    18:27:20:741:   Setup version: 2.0.2.1
    18:27:20:757:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp3_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    18:27:20:757:   OS data&colon; 6-2-1-0 64-bit
    18:27:20:772:   System up time: 4260 sec
    18:27:20:788:   Current UI language: 0407
    18:27:20:788:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIF39D.tmp
    18:27:20:835:     Found C:\Users\Andreas\AppData\Local\Temp\IIF39D.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    18:27:21:038:   Relaunching setup as elevated
    18:27:25:883:   Dumping MSI properties (0 total)
    18:27:25:898:   Exit code: 0
    18:27:25:898:   >>> Log End
    18:27:25:961:   >>> Log start
    18:27:25:976:   Core version: 2.0.5
    18:27:25:976:   Setup version: 2.0.2.1
    18:27:25:992:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp3_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    18:27:26:008:   OS data&colon; 6-2-1-0 64-bit
    18:27:26:008:   System up time: 4265 sec
    18:27:26:024:   Current UI language: 0407
    18:27:26:024:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIF1810.tmp
    18:27:26:055:     Found C:\Users\Andreas\AppData\Local\Temp\IIF1810.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    18:27:26:086:   Package version: 2.0.2.2
    18:27:26:086:   Installed version: <Not installed>
    18:27:26:102:   This is a clean install
    18:27:26:102:   Setup mode: Installation
    18:27:26:117:   Looking for OS: 6.0
    18:27:26:133:   OS check passed
    18:27:26:133:   .NET not required, skipping requirement check
    18:27:26:149:   Driver source is C:\Users\Andreas\AppData\Local\Temp\Temp3_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers
    18:27:26:149:   Using folder 'C:\Users\Andreas\AppData\Local\Temp\Temp3_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers' as the driver source
    18:27:26:164:   Scanning all active devices
    18:27:26:289:   Scanning GPIO\iaiogpioe.inf (Name: GPIO\iaiogpioe.inf, Version: 603.9600.1948.30590)
    18:27:26:289:     Section with the best match: Intel.NTamd64
    18:27:26:305:       Device: ACPI\INT33FC (GPIO Controller)
    18:27:26:305:     MUP OS bits: 0x36D54
    18:27:26:320:   Adding GPIO\iaiogpioe.inf to the map...
    18:27:26:336:   Scanning I2C\iaioi2ce.inf (Name: I2C\iaioi2ce.inf, Version: 603.9600.1948.29470)
    18:27:26:336:     Section with the best match: Intel.NTamd64
    18:27:26:352:       Device: ACPI\VEN_8086&DEV_0F41&REV_0002 (I2C ES2 Controller)
    18:27:26:367:       Device: ACPI\VEN_8086&DEV_0F41&REV_0003 (I2C Controller)
    18:27:26:367:       Device: ACPI\VEN_8086&DEV_0F41&REV_0004 (I2C Controller)
    18:27:26:383:       Device: ACPI\VEN_8086&DEV_0F41 (I2C Controller)
    18:27:26:383:     MUP OS bits: 0x36D54
    18:27:26:399:   Adding I2C\iaioi2ce.inf to the map...
    18:27:26:414:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp3_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    18:27:26:430:   Read SocPackageInfo Version : 0x20C
    18:27:26:445:   Reading string value
    18:27:26:461:   Read XML SocPackageInfo Root : HKEY_LOCAL_MACHINE, Key : SOFTWARE\Intel\SOCPackageInfo, Value : VersionNumber, Version string name : Version, version string : 20C
    18:27:26:461:   Registry key SOFTWARE\Intel\SOCPackageInfo does not exist or can not be read. Error : Unable to read registry value : VersionNumber - Error Code : 2. Assuming the installed version is oldest. Proceeding with installation.
    18:27:26:524: E Win32 exception occurred!!
    18:27:26:540:     Error code: 0x4E24 (20004)
    18:27:26:555:     Error text: ''
    18:27:26:570:     Extended error text: 'Error in device matching'
    18:27:26:586:     Debug info: 'Setup.cpp (1267)'
    18:27:26:602:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp3_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    18:27:26:617:   /Configuration/TitleOverride section in the configuration file is either missing or contains no data. Skipping version title override.
    18:27:26:664:   Showing dialog: FINISH
    18:41:48:858:   Dumping MSI properties (0 total)
    18:41:48:874:   Exit code: 1603
    18:41:48:874:   >>> Log End
    17:32:49:602:   >>> Log start
    17:32:49:633:   Core version: 2.0.5
    17:32:49:633:   Setup version: 2.0.2.1
    17:32:49:633:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp4_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    17:32:49:633:   OS data&colon; 6-2-1-0 64-bit
    17:32:49:649:   System up time: 494 sec
    17:32:49:649:   Current UI language: 0407
    17:32:49:649:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIF8C30.tmp
    17:32:49:680:     Found C:\Users\Andreas\AppData\Local\Temp\IIF8C30.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    17:32:49:680:   Relaunching setup as elevated
    17:32:53:801:   Dumping MSI properties (0 total)
    17:32:53:801:   Exit code: 0
    17:32:53:801:   >>> Log End
    17:32:53:848:   >>> Log start
    17:32:53:848:   Core version: 2.0.5
    17:32:53:848:   Setup version: 2.0.2.1
    17:32:53:848:   Command line: "C:\Users\Andreas\AppData\Local\Temp\Temp4_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Setup.exe"
    17:32:53:848:   OS data&colon; 6-2-1-0 64-bit
    17:32:53:848:   System up time: 498 sec
    17:32:53:848:   Current UI language: 0407
    17:32:53:864:   Language folder: C:\Users\Andreas\AppData\Local\Temp\IIF9C8C.tmp
    17:32:53:880:     Found C:\Users\Andreas\AppData\Local\Temp\IIF9C8C.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
    17:32:53:880:   Package version: 2.0.2.2
    17:32:53:880:   Installed version: <Not installed>
    17:32:53:880:   This is a clean install
    17:32:53:895:   Setup mode: Installation
    17:32:53:895:   Looking for OS: 6.0
    17:32:53:895:   OS check passed
    17:32:53:895:   .NET not required, skipping requirement check
    17:32:53:895:   Driver source is C:\Users\Andreas\AppData\Local\Temp\Temp4_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers
    17:32:53:895:   Using folder 'C:\Users\Andreas\AppData\Local\Temp\Temp4_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Drivers' as the driver source
    17:32:53:895:   Scanning all active devices
    17:32:53:926:   Scanning GPIO\iaiogpioe.inf (Name: GPIO\iaiogpioe.inf, Version: 603.9600.1948.30590)
    17:32:53:926:     Section with the best match: Intel.NTamd64
    17:32:53:926:       Device: ACPI\INT33FC (GPIO Controller)
    17:32:53:926:     MUP OS bits: 0x36D54
    17:32:53:926:   Adding GPIO\iaiogpioe.inf to the map...
    17:32:53:926:   Scanning I2C\iaioi2ce.inf (Name: I2C\iaioi2ce.inf, Version: 603.9600.1948.29470)
    17:32:53:926:     Section with the best match: Intel.NTamd64
    17:32:53:926:       Device: ACPI\VEN_8086&DEV_0F41&REV_0002 (I2C ES2 Controller)
    17:32:53:926:       Device: ACPI\VEN_8086&DEV_0F41&REV_0003 (I2C Controller)
    17:32:53:926:       Device: ACPI\VEN_8086&DEV_0F41&REV_0004 (I2C Controller)
    17:32:53:926:       Device: ACPI\VEN_8086&DEV_0F41 (I2C Controller)
    17:32:53:926:     MUP OS bits: 0x36D54
    17:32:53:926:   Adding I2C\iaioi2ce.inf to the map...
    17:32:53:942:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp4_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    17:32:53:942:   Read SocPackageInfo Version : 0x20C
    17:32:53:942:   Reading string value
    17:32:53:942:   Read XML SocPackageInfo Root : HKEY_LOCAL_MACHINE, Key : SOFTWARE\Intel\SOCPackageInfo, Value : VersionNumber, Version string name : Version, version string : 20C
    17:32:53:942:   Registry key SOFTWARE\Intel\SOCPackageInfo does not exist or can not be read. Error : Unable to read registry value : VersionNumber - Error Code : 2. Assuming the installed version is oldest. Proceeding with installation.
    17:32:53:973: E Win32 exception occurred!!
    17:32:53:973:     Error code: 0x4E24 (20004)
    17:32:53:973:     Error text: ''
    17:32:53:973:     Extended error text: 'Error in device matching'
    17:32:53:973:     Debug info: 'Setup.cpp (1267)'
    17:32:53:973:   Reading config file : C:\Users\Andreas\AppData\Local\Temp\Temp4_IO Drivers_Intel_603.9600.1948.29470_W81x64_A.zip\IO Drivers_Intel_603.9600.1948.29470_W81x64\Config.xml
    17:32:53:973:   /Configuration/TitleOverride section in the configuration file is either missing or contains no data. Skipping version title override.
    17:32:54:005:   Showing dialog: FINISH
    17:38:10:643:   Dumping MSI properties (0 total)
    17:38:10:644:   Exit code: 1603
    17:38:10:646:   >>> Log End

  • Technofix
    Technofix Member Posts: 7 New User

    As I have not found a proper solution, I decided to re-install the OS system.

    One reason for the not running touchpad might be that the USB Stick with the Win8.1 Pro 64 bit was created on a 32bit platform. In the Log file above, you see some lines with "Win32 exception occurred!!" which might be a hint that for a 32bit system.

    Therefore I downloaded the setup files from MS on my 64bit system and created a ISO. By using the tool "rufus", I created a bootable FAT32 USB-stick with GPT for UEFI boot method. I changed the BIOS boot method to "UEFI".

    During the setup, I have to clean the HDD by using STRG+F10 in order to allow the setup to clean the MBR partition and to create new partition with GPT.

    After installation of the OS I checked the control panel and installed first the Intel IO driver. Once done the touchpad was working. After this, I installed the Intel Chipset driver and the other stuff and all unknown devices disappeared.

    The touchpad is now shown in the PC seeting page below the mouse. Enable/Disable of the touchpad by FN+F7 is working as well.

     

    At the end I am not sure whether the installation in UEFI mode or the ISO creation on the 64bit system was the action which enables the touchpad to work.

  • svent
    svent Member Posts: 1 New User

    Hi, have you fixed this yet? I basically have a totally new pc like this that I am unable to use because of this problem, cant you just put the driver online? The IO driver that are on you web pages fail to install, have tried to reinstall windows 8.1. 

     

    Please fix this now.

     

    Regards

    Sven T.

  • stillbrilliant
    stillbrilliant Member Posts: 1 New User

    This is the workaround I found.

     

    Enter the BIOS by repeatedly pressing F2 on boot up. Search for the touchpad settings and switch it from 'advanced' to 'basic'. After that Save and reboot your laptop. 

     

    Boot fully into windows. You'll notice your touchpad isn't working yet. Go to the power menu and use RESTART. Windows will now automatically load the correct drivers on boot.

  • Élison
    Élison Member Posts: 1 New User

    Boa tarde amigo, é simples de resolver, basta entrar na Bios do seu notebook pela tecla f2, e mudar a configuração no segundo campo da Bios, onde tem "TouchPad" vai estar no modo Advanced, tecle enter e troque para Basic, resolvido. Ao iniciar o notebook apenas ative o TouchPad clicando fn+f7, fiz isso e tá funcionando perfeitamente. Abraço amigo!

  • trianglepcrepai
    trianglepcrepai Member Posts: 2 New User

    restart the laptop press f2 and enter the bios go to main and scroll down to  touchpad and change it from advanced to basic then press f10 and ener and that you up and running Smiley HappySmiley Happy

  • trianglepcrepai
    trianglepcrepai Member Posts: 2 New User

    restart the laptop press f2 and enter the bios go to main and scroll down to  touchpad and change it from advanced to basic then press f10 and ener and that you up and running Smiley HappySmiley Happy

  • ianw
    ianw Member Posts: 1 New User

    just been through this issue myself when doing a new install to windows 10.

    go to bios (press and hold f2 while computer boots up)

    change mouse setting from advanced to basic

    save and exit

     

    this has got mine working.

    i will change the setting back to advanced once all drivers have been installed.

     

    *oops, just noticed all the other similar replies on page 2 of this thread so sorry for the repeat information  but it does really work

     

     

  • Shema
    Shema Member Posts: 1 New User
    stillbrilliant said:

    This is the workaround I found.

     

    Enter the BIOS by repeatedly pressing F2 on boot up. Search for the touchpad settings and switch it from 'advanced' to 'basic'. After that Save and reboot your laptop. 

     

    Boot fully into windows. You'll notice your touchpad isn't working yet. Go to the power menu and use RESTART. Windows will now automatically load the correct drivers on boot.


    This has really helped me out. thanks alot
    my touchpad was unresponsive but when I tried out this, I was successful.....God bless

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