Acer E5-511 black screen issue

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heartland11
heartland11 Member Posts: 10 New User
edited March 2023 in 2014 Archives

Hi all

my acer just went black

i can power off and on but windows doesnt boot up

just the black screen and the cursor arrow showing

 

please help

Best Answer

  • heartland11
    heartland11 Member Posts: 10 New User
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    it was malware attack on my computer 

    had to reformat  i am ok now

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    You can try to force shutdown, during boot, 3-4 times (long press power button) until windows tells you that had a problem on booting then:
    From the Recovery screen, click on See advanced repair options.
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.
    once booted on safe mode, go to Device manager/display adapter/click driver tab/uninstall
    once uninstall finish, reboot normally
    download latest video drivers from Acer website and install it

    I'm not an Acer employee.
  • heartland11
    heartland11 Member Posts: 10 New User
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    its has been on "attempting to repair "for about 20 minutes now"

  • squeezelouiseZZ
    squeezelouiseZZ Member Posts: 3 New User
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    I found this on You Tube https://www.youtube.com/watch?v=iHkGkw9EE8c 

    whilst looking for something else, contains instructions for flashing the BIOS which may or may not solve your problem.

    I've never flashed a BIOS in my life and I do not claim to be an expert

     

    I suggest you be careful just in case.

  • heartland11
    heartland11 Member Posts: 10 New User
    Answer ✓
    Options

    it was malware attack on my computer 

    had to reformat  i am ok now