Acer Aspire 5742 that has a black screen when it boots up.

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Cat1010
Cat1010 Member Posts: 6 New User

Hi I have an Acer Aspire 5742. When you turn it on it goes to the windows start up screen, says  that windows is loading, please wait,  but then it goes to a black screen and freezes there. You can hear the fan and the hard drive running, until it gets to the black screen. I have tried booting on safe mode, tried f8, apparently there is no recovery point, so I tried the command prompt, still nothing but a black screen. Any suggestions are welcome.

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