Acer AO1-431 black screen after powering on

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andycura017
andycura017 Member Posts: 1 New User
edited March 2023 in 2017 Archives
Hi I'm not sure if this is the right place for this discussion but please, I need help!
Recently, I changed my password and forgot it. I tried to reboot my laptop but an error message popped up saying that it could not continue the reboot. It did not give me a reason as to why. Now when I turn power off/on it goes to a black screen after the Acer logo comes on. A cursor was visible but after trying everything I could do the cursor is gone and now it's just a black screen. If anybody can help me with advise on what to do I would appreciate your help!

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