ACER Portal Crashed

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adriannamary09
adriannamary09 Member Posts: 1 New User

Bought a Aspire Switch 10, 3 months ago.  I still have receipts. 2 weeks ago I logged on and screen was blue.  Angel icon appears and indicates ACER PORTAL CRASHED.  What the heck.  This tablet is new.  How can this be fixed.  Also, put this on twitter to see ACER's response.  Just need it fixed soonest. 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
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    The AOP framework is the the Acer cloud application fro onlin storage.

    Launch Acer Portal, right-click the Acer Portal icon in the system tray Click

    Send Feedback.  Type in your question and check Share system data and log then click Notify me via Email.

    Click Submit to send your information to the Acer BYOC apps team.

     

     

     

     

    For the problem you mentioned, you could also try the solution below:

    1) Go to [Control Panel\Programs\Programs and Features] and uninstall the app you want to use and [AOP Framework]

    Acer BYOC Apps for Windows: Acer Portal, abMedia, abPhoto, abDocs and abFiles

     

    2) Please download and install the app you want to use on Windows PC from Acer BYOC Apps website. Acer BYOC Apps download website: https://www.cloud.acer.com/downloads

     

    3) Make sure both the app you want to use and [AOP Framework] are in [Control Panel\Programs\Programs and Features], then launch the app you want to use shortcut on the desktop to use.

     

    4) After updating, check if the version is latest one.

    Acer Portal: v3.03.2002

    abMedia: v2.06.2001

    abPhoto: v3.00.2013

    abDocs: v1.05.2003

    abFiles: v2.00.3009

     

    If the issue still happened, please do not hesitate to post again or contact via acercloud_support@cloud.acer.com to let us know the app you want to use and the screenshot of the error message.

     

     

    Click the Kudos  to say “Thanks” for helping!

  • lady5755337
    lady5755337 Member Posts: 1 New User
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    please help

  • tinalee
    tinalee Member Posts: 38 Troubleshooter
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    Did you see any error message when you encountered the issue?

    Could you help to post the screenshot here?

    Thank you.