5742G 8GB RAM upgrade problem

Caspian
Caspian Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hello,

I own an Acer Aspire 5742G laptop and I wanted to upgrade the RAM memory so I purchased 2x4gb RAM modules.

 

The type of the modules is the following:

TeamGroup 4GB DDR3L 1333MHz 1.35V CL 9-9-9-24

(TED3L4G1333C9-SBK)

 

However, after installing them, the OS would not boot, or the computer would restart. I tried each module separately or combined with one of the old memory modules but no combination would work. I have read in the internet and in this forum other cases of RAM modules not working with 5742G, however I do not quite understand why these modules would have some compatibility issue. I contacted Team Group and they claim that there seems to be some damage and I should replace the modules, but I doubt that this is the case, especially since it is unlikely that both of them are damaged.

 

Has anyone had any experience with these modules, or does anyone have any clues or suggestions on what to do or try?

 

Thanks.

Answers