i bought a windows reinstallation cd pack from acer and it didnt work

madcowcancer
madcowcancer Member Posts: 4 New User

so yah i bought a windows reinstall cd pack from acer and apparently they dont have an actual contact us email or chat so im here triyng to get someone at acer to explain why i gave them $20 for something that didnt **bleep**ing work. im so sick of companies that dont have any real customer support. what ever happened to a phone number or email you could contact an actual employee to get a resolution??!?!?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    PC model?

    which windows OS version was installed?

    which kind of issues are you facing?

    I'm not an Acer employee.
  • madcowcancer
    madcowcancer Member Posts: 4 New User

    the diwscs came with scratches. during reinstall it got stuck in a restart loop where it throws an error and restarts over and over and over again. i need either a new cd pack without scratches or damaged files. or a refund. 

  • madcowcancer
    madcowcancer Member Posts: 4 New User

    and for this i need to talk to an actual acer employee.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi madcowcancer,


    Did you purchase these disks from our online store or through some other method?

     

    Cory

  • madcowcancer
    madcowcancer Member Posts: 4 New User

    online store. 

    Order Number: ***
    Order Date: March 21, 2016 10:45:08 AM CDT
    Billing Information:   Payment Method:
    Darren ***

    T:
     

     

    Credit Card Type Visa Credit Card Number
    Shipping Information:   Shipping Method:
    Darren ***


    United States
    T: *** 
      Shipping Option - Ground (5 to 7 Business Days)  
    Item Sku Qty Subtotal
    eRecovery CD SNID *** RC.0000.001 1 $19.95
    Subtotal $19.95
    Shipping & Handling $0.00
    Grand Total (Excl.Tax) $19.95
    US-KY-41076-Rate 1 (6%) $1.20
    Tax $1.20
    Grand Total (Incl.Tax) $21.15

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]