ZX6971 Blank/Black Screen

dirtykimchi
dirtykimchi Member Posts: 1 New User
edited March 2023 in 2017 Archives

Have a ZX6971-UB21P. Was using it recently when all of a sudden the screen went blank/black (not from going to sleep, as the machine was actively in use).

 

Forced it off & rebooted, but there is no display whatsoever. You can hear all the startup sounds and the windows login sound once it gets to it, but there are no visuals. 

 

As this model has no video out, there is no way of using an external display with it.

 

As it is out of warranty by many years, is there a solution out there for this issue?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Based on the info provided we would recommend repair at this point. Even though it is out of warranty Acer can still provide out of warranty repair for you. You can go to https://www.acer.com/ac/en/US/content/service-contact and click the link for Acer Product Repairs. Fill out that form and you'll get an email with the repair fee and number to call to set up the repair. We hope this is helpful!