Gateway NE56R10u no video.

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scottwatt
scottwatt Member Posts: 9 New User

How do I force video to ext monitor port during boot, or is it automatic when cable is plugged in?

 

Laptop seems to be booting fine, but both screen and external monitor not displaying any video at all.

 

Possible bad motherboard?

Best Answer

  • scottwatt
    scottwatt Member Posts: 9 New User
    Answer ✓
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    Turns out one of my memory modules is defective.

     

    Thanks for your assistance Laurent. I appreciate your time and trouble helping me get my laptop screen working again.

     

    Have a great day!

     

    Scott

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,053 Trailblazer
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    Hello,

     

    You have to press [Fn]+[F4]:

    Display toggle - Switches display output between the display screen, external monitor (if connected) and both.

    France
  • scottwatt
    scottwatt Member Posts: 9 New User
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    Thank you very much for the response Larent_14 .

     

    Does the bios automatically switch video output during POST to an attached external monitor, or is it necessary to key [Fn]+[F4] during POST (or some other keystrokes?) ?

     

    (I'm familiar with [Fn]+[F4] running Windows, but it doesn't seem to work during POST. I tried [Fn]+[F4] multiple times last week during POST and it didn't work. No video on either screen. Trying to determine if I have a bad motherboard video section.)

  • laurent_14
    laurent_14 ACE Posts: 10,053 Trailblazer
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    Hello,

     

    [Fn]+[F4] only works under Windows.

    Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

    France
  • scottwatt
    scottwatt Member Posts: 9 New User
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    Thank you.  here is the first 10 of S/N:

     

    NXY1UAA003

  • laurent_14
    laurent_14 ACE Posts: 10,053 Trailblazer
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    Hello,

     

    Your laptop has an Intel HD graphic integrated to the processor (no graphic board).

    There are several causes:

    - The CPU/GPU is damaged (not very expensive)

    - The bios is corrupted (blank screen).

    Some questions:

    1- Do you hear the fan and the HDD when you startup the laptop?

    2- Do you hear beeps on startup?

    France
  • scottwatt
    scottwatt Member Posts: 9 New User
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    Hello,

     

    1- I hear the fan and hard drive spin up on startup

     

    2- No beeps on startup

  • laurent_14
    laurent_14 ACE Posts: 10,053 Trailblazer
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    Hello Scott,

     

    1- Have you tried a power reset?

    France
  • scottwatt
    scottwatt Member Posts: 9 New User
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    Hi,

     

    Yes, several times. no improvement.

  • scottwatt
    scottwatt Member Posts: 9 New User
    Answer ✓
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    Turns out one of my memory modules is defective.

     

    Thanks for your assistance Laurent. I appreciate your time and trouble helping me get my laptop screen working again.

     

    Have a great day!

     

    Scott

  • laurent_14
    laurent_14 ACE Posts: 10,053 Trailblazer
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    Hello Scott,

     

    Thanks for your precious feedback!

    The Intel graphic HD works with the shared memory. I haven't thought about this one! Grrr!

     

    It was a pleasure to help you!

    You're welcome

    France