why does my e5-511p screen fade to almost black when I plug in charging cord?

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Oberschutze
Oberschutze Member Posts: 2 New User

So sometimes I can use laptop when charging, but most of the time screen fades to almost black when I have charger plugged in.   Tried changing settings brightness when charging, etc...nothing.   Ideas?

 

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  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    Just to be sure, you checked here and the circled setting is not set to 0 or 1?

    Did you install Windows 10? Does the screen get brighter when you move the brightness to the right or the left?

    IF you have Windows 10 and you don't have this bios update installed, please do,

    BIOSAcerResolves Win10 brightness issue1.109.8 MB2015/10/01Download

     

     

  • Oberschutze
    Oberschutze Member Posts: 2 New User
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    Morning,

     

    I dowloaded and extracted that file bios update, not sure if there is more needed for the file.   So Settings Display 1 is in the circle, and yes when I slide the brightness bar to th left the screen gets brighter.   Windows 10.    Still not able to charge when I use laptop.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    Put the extracted bios on the desktop and double click the executable. Don't do anything else after it starts unless told to.