i have a Aspire E 15 es-532-p1zj it is showing a dialog box

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R6D8FL
R6D8FL Member Posts: 2 New User

Box say
The computer restarted unexpectedly or encountered an unexpected error Windows installation cannot proceed..  To install click 'OK"  then restart installation this has been 14 hours any ideas

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  • brummyfan2
    brummyfan2 ACE Posts: 28,287 Trailblazer
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    Hi,

    Backup your system to an external hard drive and follow the procedure below:

    1.Go to start type regedit.

    2.HKEY_Local_Machine/System/Setup/Status/ChildCompletion'

    3.Right click Setup.exe, change the value data to 3 and press OK

    Reboot and try installing.

    You have to take extra precaution when editing the Registry, if you are not familiar with it, get help from someone else, I have attached my registry snip to help you.

    Capture1.JPG