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    • Unable To Create Factory Default Backup

    Member Posts: 2 New User
    in 2016 Archives

    Hi! I have got an ASPIRE E 15 (E5-552-T84G) laptop with Windows 10. I want to create a factory default backup. However, after pressing "Get started" button in the Acer Care Center, only a window with "Please wait" text and a running progress bar appears. Nothing else happens even if I wait for a long time. Is it normal? How long time should I wait?

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    Best Answer

    • Member Posts: 2 New User
      Answer ✓

      Looks like you have to give it at least half an hour.

    Answers

    • Member Posts: 2 New User
      Answer ✓

      Looks like you have to give it at least half an hour.

    • Member Posts: 2 New User

      Hi, I just posted an identical question. In my case I waited much longer but the system does not make any progress. I believe the resolution is something different. Curious if waiting for >30 minutes solved your trouble?

      thanks,

      mstyagi

    • Member Posts: 1 New User

      I'm having the same problem.  I waited about 15 min to get a screen that said to install a flash drive which I did.  Instead of having a next option, it goes back to the first wait condition.  I tried this several times and never got past inserting the flash drive.  The drive is 32 gb and I can copy other files to it, so the connection is fine.

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