Error message on Aspire ES1-111M-C3CP - battery not detected. How to resolve

marjies
marjies Member Posts: 2 New User

I'm getting the error message on Aspire E 11 (ES1-111M-C3CP - "battery not detected".  How can this be resolved?  I can't see any way in which to even locate the battery! 

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • marjies
    marjies Member Posts: 2 New User

    No luck, unfortunately.  Still saying 'battery not detected"!

  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer

    Hello,

     

    Try this under Windows:

     

    • Press Windows key+X and click on Device Manager
    • Expand "Batteries"
    • Select "Microsoft ACPI-Compliant Control Method Battery"
    • Right click and uninstall (Don't close Device Manager)
    • Do the same thing with "Microsoft AC Adapter" (step 3 and 4)
    • Click on "Action" and "Scan for hardware changes"
    • "Microsoft ACPI-Compliant Control Method Battery" and "Microsoft AC Adapter" will automatically install
    France