Aspire M5-583P-9688

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SidneyBob
SidneyBob Member Posts: 3 New User

I am using Windows 10.  Have hooked up two different Canon multifunction devices (printer/scan/fax/copy) with drivers compatible with Windows 10.  Printers work fine, but I cannot get the scanner function to work on either.  When I called Canon Support, as a last ditch they had me go into Paint and click on File and select "From Scanner or Camera."  Because the option is gray, they told me that the issue is with my computer and not with the printer.

 

I always thought the issue was the printer, but after installing the second one and getting the same disappointing result, I think the Canon tech is right. Woman Sad

 

No clue how to proceed from here. Hoping it is a simple setting change somewhere??

 

Many advanced thanks for assistance!

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