problems booting a Acer Aspire E1-531

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Brucelee1
Brucelee1 Member Posts: 13 New User

Hi,

 

I am trying to boot a Acer Aspire E1-531 Intel B960 2mb L3 cache 2.2 Ghz 6gb DDR3 ram500gb Hdd   for my friend as it had become slower and slower , it had tried to install windowns 10.

but this did not work correctly

She has brought it to me to have a look and all its doing is when you start it , I get scanning and reparing drive C and the windows circle spinning round furthest i have got it to is 45%

then i get black screen reboots then shuts down

I suspect corrupted OS or errors on disc

Do these laptops not come with support discs and

No win 8 key

I cant get into the firmware by pressing ESC or any of the F keys

Any help please or does it look like I will need to install Win 8 from scratch I have a disc in 32 and 64 bit is this lappy 64 bit

thanks

«1

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Support/recovery disks-USB media must be created by user in the first days of use (normally a pop-up/reminder is triggered from system)

    windows key are embedded on BIOS, so it will automatically read by windows 10 or 8 if version matches (8 home- 10 home; 10 PRO - 8 PRO)

     

    Reading your report, it looks more an HDD issue but...can also be an OS issue too, as you mentioned.

     

    if you need a windows 8 media to boot and have an HDD/OS check:

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Iron fly I have spoken to Acer. The laptop is not mine its a friends. She asjed me have a look. Iciuldnt get access properly it took full 2 dats ro get it come on. Then I mabaged delete briwsing history. Disk clean up. Before i could stop it. It began to install win10. She said it crashed a few weeks ago trying ti indtall 10. So i think OS been cirryoted. Then half way through re instaling windows T restart point it didnt restart again just the acer logo spinning round. Then it started disk repair and scan crashed again at about 45% then back to Acer spinning logo this time stuck on that. I have contacted Acer and she is goung buy retore disc about £50 so she doing that. Cheers fir your help let yiu knowbif that sorts it. I made an Iso of win7.1 and was going try that but was woriied it wouldnt find the key in bios once installed. Thanks again for replying
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Sorry for typos using phone. Fat fingers syndrome
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Don't install windows 7, wait for the recovery disks.
    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi

    I  tried the 5 x recovery discs as she has just brought them, I booted from the first disc marked bootable and followed the acer recovery and after it had started it then asks for each of the discs marked recovery in turn and then when its installed all 3 a command prompt box comes up saying its transferring files then it stops tells me its failed and ejects the disc I have tried a few times and still it wont install and now has probably erased her data for nothing and cost £50 in the process.

    It gives you 2 options one erases just C drive or the one marked ACER partition and the other basically installs everyhting from scratch.

    I tried the first option 3 times and it says img path could not be found

    I tried the 2nd option and it says delete all files first

    anyone got any ideas

     

    If it was up to me I would try earasing all data on drive then just installing windows using a ISO disc for win 8

    Any help or advice appreciated

    Thanks

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you need to completly wipe your HDD
    http://www.partitionwizard.com/partition-wizard-bootable-cd.html
    download the .iso file
    then use a software to burn CD/DVD or USB flash drive and burn the .iso file
    once done, put the CD/DVD/USB on your PC, boot from CD/USB (maybe you need to boot under Legacy if you have UEFI BIOS)
    press F12 at boot and choose CD or USB
    at the desktop
    select your HDD
    right click on your HDD icon and choose delete all partitions and click on yes and then apply
    http://www.partitionwizard.com/help/delete-all-partitions.html#howto

    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Iron fly

     

    I will try what you have suggested

     

    I have 5 discs from Acer one is a language pack, 1 a bootable disc and the other 3 numbered 1 -3 are recovery but when it had gone through process and a CMD box came up it said couldnt find the Img path

     

    I will try what you have suggested

     

    Thanks for the help at this point anything is worth a try as its not doing much now

     

    Regards will get back to you shortly

  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Iron Fly

    I have used the partition wizard in legacy bios as you suggested wouldnt work in the other mode I erasde all partititions and then I tried again first installing the bootable disc then followed the recovery management software as it requests the discs in order then the CMD box comes up saying extracting image

    Progress stops at 1% each time and then says critical something or other and then ejects disc and a warining box comes up saying failed to find the IMG Path M. restart which then leaves me again with laptop saying no bootable device

    I am now trying again but wiping the disc with the 3rd option to fill all sectors with zero and one

    it says its a slow process

     

    On the recovery management software it gives you 2 options

    do I use the first or second option which has to have all data deleted as I have done and tried?

     

    sorry if I am using incorrect terminology but I am a novice compared to you

     

    Thanks for your help and advice

    regards

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    if the error you mention is  restore failed - Can not find image path:m:\recoveryimage\install.wim

     

     i suspect a problem with your recovery media disks:

    http://community.acer.com/t5/Legacy-Laptops-and-Netbooks/Recovery-Error-can-t-find-the-image-path-M-RecoveryImage-install/td-p/345550

     

    By the way, it was an old issue, i would try to call Acer support service and have a new set of disk sent.

     

    in the worst case, you can try to install windows 8.1 or 10, downloading from Microsoft servers.

    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Iron Fly,

     

    Thanks for getting back to me

     

    Yes it is the M Path you mention

     

    The discs are new and only arrived the other day from Acer so you suspect them to be faulty.

     

    Just to confirm I am doing things correct I have used the partition wizard you kindly gave me the link to the Iso

    I have been into bios changed to the legacy Bios sometimes I notice it says hard drive frozen possibly due to bios changes

    but i shut down remove battery and then it shows it as clear for HDD

    I select the legacy and f12 boot option enabled check the D2D is enabled then save changes shut down

    Load the partition wizard

    I select the drive and delete all partitions

    Second time I tried I also opted to erase disc using method 3 which took hours then I

    applied it did what it was supposed to

    Left me with a unallocated drive no partitions

    At this point do i need to selct 100% for the C drive or should there be a some for a D drive

    Then I shut down back into bios and select the original Bios cant think of it now not the legacy the other save changes shut down

    then i load the bootable disc 1/1

    then once it does that it asks for the RCD 1 and then 2 and finally 3

    at this point a CMD box comes up saying extracting IMG I think from N to M it start 0% then 1% at this point seems to freeze says its failed then I get the second warning box saying Failed to find the M Path as you suggest

     

    Can you see anything wrong in the way I am doing it if not do you think its the recovery discs

    and not a HDD

     

    When She first brought it I could get it on after hours

    then as I was cleaning internet options, disc clean up etc it tried to install win10

    then from then it got worse couldnt load windows

    now I am left with no bootable device install boot media or something of that nature

     

    I will have a look at the link the recovery manager it tries to install is V9.0.23

    It does the whole process but as its extracting the IMG

    it fails

    I will get her call support as I said i am trying fix for a friend

    I dont have Acer i have contacted them on her behalf by the chat aqnd thats how he tried to show me alt and f10 etc but I had already tried that after being on here and reading your posts

    Its just failed again and says

    What you have typed in your last post

    Can not find image path M:\RecoveryImage\install wim

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    When you switch BIOS back to UEFI, please check that your HDD password is not set to frozen on BIOS.
    If so you need to clear that frozen status.
    http://acer.custhelp.com/app/answers/detail/a_id/32674/~/bios-password-frozen

    If you still have issues, i would try another HDD too.
    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Ironfly

     

    Yes it is showing as frozen

     

    I have tried to remove the frozen status as you suggested and following the link you have provided

     

    I set password save and exit

    then as rebooting press F2 again back in still showing as frozen

    and then clear supervisor password

    then save and exit it goes into reboot again and then I just hold the power button to shut down is that correct or otherwise it starts to try to boot again

    I go back into F2 and it shows clear I shut down reboot

    But when I go back in bios again using F2 shows as frozen again

     

    Am I doing something wrong mate

     

    Cheers for all your help and advice

    I am tempted to try to install windows 8 by using a ISO disc from Microsoft which I have downloaded and burnt

    But I will still need to clear the frozen password status

     

    What effect does the frozen passworrd status have is it blocking me or the computer from doing things

     

    any advice appreciated Ironfly

    Regards

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    enter BIOS again and press F9 to load defaults and press F10 to save and exit

    re-enter BIOS and try to clear HDD password again.

     

    if it doesn't clear, can be an HDD issue.

    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    I have just gone back to legacy bios to remove partitions again

    I tried to just install win 8.1 after earasing partitions last time just to see if it would load

    It said windows may need to create partitions so I accepted it and it brought all the partitions back so i tried to install Win 8.1 even though it had a warning label said select another drive as this one may fail

     

    So i suspect there could be Issues with HDD

    I used the partition wizard to check surface of disc and it showed a fair few errors in reading the blocks

     

    I have then erased partitions again and running wipe method to fill with Zeros

    I will give it a last try

    and check the Bios again if not going to ask her does she want get another drive to try

    and if no go then then get back onto Acer about discs being faulty

     

    This laptop has been a pain

    Mine are fairly easy I have all Medion laptops and all come with recovery disc with drivers and Programs on and even original OS on disc

     

    I will try once more with theAcer Discs and Then installing Win8.1 clean install

    if not then think its got to be HDD

     

    Cheers Ironfly for all your help

    I will keep you upto date

    If I solve it ever lol

    Thanks again

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    You welcome. Smiley Happy

    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Iron Fly tried again a few times

     

    I Managed to clear the forozen bios using the methods You have suggested

     

    Tried the Acer recovery discs again No joy then I tried to just format and erase the C drive and try again still no joy

     

    I tried a Windows 8.! bootable iso disc and it got to the installation page told me wondows may need create partitions

    I clicked ok it brought all the partitions back

    so i tried to install on the partition marked windows and it gave me a warning saying this disc may fail please install windows on another drive

    I went ahed anyway

    It seemed to install and gave me sign in page.

    I have spoken to my friend and owner of the Nightmare laptop

    Told her Its either faulty Discs and to contact Acer see what they say

    Or faulty HDD that needs replacing

     

    Ironfly are these Toshiba 5gb HDDs susceptible to issues

    Toshiba MQ01ABD050 500Gb sata 3Gb/s 5400rpm 2.5" 9.5mm drive

    If I get a replacemnt drive should I get the same or is it ok to use a different manufacturer

    If that dont work its got to be the Acer discs but I feel on balance now its probably the HDD is failing and has many bad sectors

    Cheers

     

  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Also If I buy a NEW HDD can I then Use the recovery discs to try again

    or would I then Have to just try to Install WIn8.1 seen as the Key is in the bios

     

    Does it have to be win 8.1 as she hadnt completed the upgrade to win10 before it started getting problems

    Or can she just got to win 10 home

    It was originally WIn 8 not Win 8 Pro

     

    cheers for all your help

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    i would try to install windows 8.1 again but selecting custom install and deleting all the available partition on the HDD, when your HDD is all as unallocated space, click next and let windows install.

     

    HDDs may fail, whatever brand it is.

     

    if you change HDD you can try to use your Acer recovery media.

     

    or...you can go ahead and do a clean windows 10 install, it will read the prodcut key from the BIOS, just skip the product key steps if asked.

    https://www.microsoft.com/en-us/software-download/windows10

    use Download tool to create a bootable media, be sure that your laptop/PC uses UEFI too.

    I'm not an Acer employee.
  • Brucelee1
    Brucelee1 Member Posts: 13 New User
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    Hi Mate

     

    Yes I am trying to install Win 8.1 now from Bootable it told me again that the selected partition ie unallocated space all of it . that the disc may fail so select another drive to install windows

    I went ahead anyway

    It seems to have installed slowly

    I am up to the page for to sign into microsoft account page

    Just need the owner to allow me her email and password

    God knows why you have to put it in at this stage it says its just to set up email and photos

     

    So with a new HDD I can opt for the recovery discs or 8.1 or 10

    as long as its Home edition and not pro as it was Win 8 only originally

     

    I have made a 8.1 and 10 disc already as that was my idea before I got the recovery discs

    I will see what happens when i get her email and password

     

    But I still think its now a HDD issue

    and the laptop uses UEFI

    I will check mine as thats the one I downloaded and burnt the 8.1 and 10 iso discs off

     

    Mine is a Medion Akoya E6221 had it a few years now came with win 7 on it and option to upgrade to 8 for £15 worse money I spent it was rubbish then 8.1 better and now its on win10 pro x64

     

    cheers mate

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Ok, let me know.

    I'm not an Acer employee.