on occasion my external mouse stops working. restart is the only way to return. other options?

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jgelber
jgelber Member Posts: 2 New User

no other detail but I am unsure how i do it

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  • uncle_happy
    uncle_happy Member Posts: 6 New User
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    Is your mouse wired or wireless? If it is wireless, the batteries may be low. There may also be an issue with the receiver (the small part that plugs into a USB port), or the USB port. To check, you can plug the receiver into a USB port that you know is working. If the batteries are good and the problem is not with the computer's USB port, your mouse may be defective.

     

    If you have a wired mouse, also try a different USB port first. If the problem persists after you switch to a known working USB port, there may be faults or damage in the mouse wiring or connector.

  • jgelber
    jgelber Member Posts: 2 New User
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    Uncle happy, thank you. it worked.