keyboard and mouse slow / unresponsive

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juliavaldez
juliavaldez Member Posts: 4 New User

m boad and mouse are slow and sometimes completely unresponsive. i am typing this out without checking to show ou ho some keys wont work then later are ok again. its not a dirt issue. i have also read the previous topic on this and tried flashing bios but maybe this is a different issue? 

Acer Aspi E1-470

any help would be great, thanks Smiley Happy

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
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    Hi Juliavaldez

     

    Have you tried scanning your laptop with your Anti-virus & also with your Anti-malware software?

     

    You can also perform a refresh (make sure you're backed up, just in case!). If the above fail, then it will be worth thinking of a full restore.

     

    Let us know how you get on!

     

     

  • juliavaldez
    juliavaldez Member Posts: 4 New User
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    thanks finlux i do maintain pro antivirus and was hoping that a restore was not necessary. Im on Win10 btw and don't have backup disk for it Smiley Happy

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
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    Well, certainly try a refresh.

     

    If Windows 10 was NOT the original OS, then you can download a full installation of Windows 10 here. You have the option of burning a copy to disk, or to a USB drive (just scroll down to the "Download Tool Now" option).