e5 574g

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noofster
noofster Member Posts: 3 New User

Hi,

 

i just got an acer e5 574g with pre-installed windows 10, the device is an i7 2.5g with 12gb of ram.  i noticed the device became slow after windows preformed an update and its restart times takes upto 2 minutes. i found no solution whatsover for the slow boot or the sluggish performance after the update.

 

i already did disk cleanup and cant restore to pre-update, so i created a recovery flash under the acer care center application/software.  if i preform a system reset to factory settings will this restore the system to windows 10 original with no updates with the addition of the acer software and mcafee?

 

thanks 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    yes and no. Smiley Happy

     

    if your E5 has a recovery partition, the USB recovery media will have the original OS installation (as it was from day one).

     

    if your E5 hasn't a recovery partition, the USB recovery media will include also microsoft major updates (version change).

     

    on both cases, Acer software and McAfee will be available.

     

    side note: uninstall McAfee and use windows integrated antivirus/firewall, McAfee has heavy impact on system performance.

    use this tool to uninstall it:

    http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    Options

    yes and no. Smiley Happy

     

    if your E5 has a recovery partition, the USB recovery media will have the original OS installation (as it was from day one).

     

    if your E5 hasn't a recovery partition, the USB recovery media will include also microsoft major updates (version change).

     

    on both cases, Acer software and McAfee will be available.

     

    side note: uninstall McAfee and use windows integrated antivirus/firewall, McAfee has heavy impact on system performance.

    use this tool to uninstall it:

    http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

    I'm not an Acer employee.
  • noofster
    noofster Member Posts: 3 New User
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    Thanks for the feedback, i have only c:/ partition nothig else so i guess ur second point applies to me. Is the slow restart issue normal? Will the factory reset solve it?

    Thanks in advance
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you need to check partitions under Disk management, normally recovery partition is hidden.

     

    windows logo key + x

    Disk management

     

    if it slowed down after the update, no, it's not normal.

     

    before doing a restore, try to uninstall McAfee and check if the overall system speed up.

    I'm not an Acer employee.
  • noofster
    noofster Member Posts: 3 New User
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    your right i found the partition, i am trying to uninstal mcafee using your link it didnt work so i will uninstall it normal via control pannel and update you