aspire 5749z that will not accept the windows product key attached to the back of laptop

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themadhunter
themadhunter Member Posts: 2 New User

I installed Windows 10 home. When i went to enter the attached windows code it error codes and will not accept the key and activate windows 10

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
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    you need to upgrade from your installed windows version to windows 10 first, then you can do a clean install.

     

    you don't need to enter any windows 10 product key during installation (if you did the upgrade first).

     

    windows 10 will not accept any product key from past windows versions if you do a clean install, you need to buy a retail windows 10.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    Options

    you need to upgrade from your installed windows version to windows 10 first, then you can do a clean install.

     

    you don't need to enter any windows 10 product key during installation (if you did the upgrade first).

     

    windows 10 will not accept any product key from past windows versions if you do a clean install, you need to buy a retail windows 10.

    I'm not an Acer employee.