acer aspire e5-573g black screen problems

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Tristi17
Tristi17 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello,

 I have an acer aspire e5-573g laptop that I bought a little over a year ago. Just recently, it has been having a problem with a black screen at start up. I see the acer logo, but after it loads it'll either load to a black screen or a black and white checkered-like screen. I have tried numerous things to try to fix this problem, from resetting the entire laptop to trying to fix the issue in Safe Mode. Honestly, I was able to get it into Safe Mode but then I reset the laptop and I'm no longer able to pull up any options. It won't even attempt to load up the "Windows didn't start up properly" screen anymore after turning the computer off and on 2 times consecutively. I am really upset about this issue and would like to know if this has happened to anyone else and what to do about it. I am trying to refrain from taking it to be repaired until I have exhausted all options. Thank you so much to anyone that attempts to help me.